Communications Director

JOB SUMMARY – The Communications Director plans, directs, and manages all operations of the Brazoria County Sheriff’s Office Emergency Communications Center, including 9-1-1 call taking, radio dispatch, and public safety communications systems. Ensures compliance with all federal, state, and local regulations; maintains operational readiness; and provides leadership strategic planning, and administrative oversight for personnel, technology systems, and service delivery. Responsible for the reliability, efficiency, and integrity of emergency communications that directly impact officer safety and public safety outcomes.
ESSENTIAL FUNCTIONS- Essential functions are the fundamental and primary duties of a classified position that an employee must be able to perform, with or without reasonable accommodation, in order to fulfill the purpose of the position.

• Carry out the Sheriff’s Mission and Vision and adhere to the Office’s Core Values;
  Trust, Service, Community;
• Cultivates high morale and a Team culture within the Communication’s Unit and the Sheriff’s Office;
• Maintains proficiency in the essential functions of a Telecommunications Operator;
• Directs and oversee all daily operations of the 9-1-1 communications center, including call-taking, dispatch, and emergency coordination functions.
• Develops and implements policies, procedures, and operational standards to ensure compliance with state and federal regulations and industry best practices.
• Ensures compliance with CJIS Security Policy, TCIC/NCIC regulations, and all applicable laws governing criminal justice information systems.
• Provides leadership, supervision, and performance management for communications personnel, including hiring, training, evaluation, and discipline.
• Develops and manages the communications center budget, including personnel, equipment, maintenance, and capital improvement planning.
• Oversee the operation, maintenance, and procurement of communications systems, including CAD, RMS integration, radio systems, and 9-1-1 infrastructure.
• Coordinates with internal divisions, external agencies, and regional partners to ensure effective communication interoperability and mutual aid response.
• Monitors operational performance metrics and implement continuous improvement strategies to enhance service delivery and response times.
• Ensures all personnel receive required training, certification, and continuing education to maintain compliance and operational effectiveness.
• Directs quality assurance and quality improvement programs, including call review, incident analysis, and corrective action implementation.
• Serves as the agency’s liaison with regulatory bodies, technology vendors, and public safety organizations regarding communications operations.
• Oversees emergency preparedness and continuity planning for communications operations, including disaster response and system redundancy.
• Responds to critical incidents, major events, and high-risk situations requiring executive-level communications coordination.
• Prepares reports, presentations, and strategic plans for command staff and governing bodies, including budget justifications and operational assessments.
• Represent the County on the Gulf Coast Regional 9-1-1 Emergency Communication District;
• Assists is planning and execution of the county’s Emergency Management and disaster response operations;
• Performs other duties as assigned.

• Master Telecommunication Operation Certification or equivalent
• Bachelor’s…