Director of Training and Workforce Development

Job Summary

People are at the heart of our business. We lead by example in promoting and ensuring we maintain a strong safety culture, where strict adherence to risk mitigation and safety/security protocols of our employees, passengers, clients, and communities is critical.

The Director of Training & Workforce Development serves as the strategic leader for employee development, workforce readiness, leadership growth, and training excellence within the Safety & Training Department. Reporting to the Vice President of Safety & Security, this position is responsible for developing and executing enterprise-wide training and workforce development strategies that strengthen safety culture, reduce operational risk, improve workforce performance, and support organizational excellence.

The Director provides leadership and oversight for training, professional development, leadership development, instructor qualification, onboarding, and employee career progression programs. Working collaboratively with Operations, Maintenance, Safety, Human Resources, executive leadership and the global L&D team, the position ensures employees at all levels possess the knowledge, skills, and competencies necessary to perform their duties safely, effectively, and consistently. A key responsibility of this role is integrating safety principles, accountability, risk awareness, and operational discipline throughout the employee lifecycle—from recruitment and onboarding through leadership development and succession planning.

The Director leads safety awareness campaigns, workforce development initiatives, and leadership programs that promote continuous learning, employee engagement, and a strong safety culture. Through data-driven decision-making and continuous improvement, this position develops training and workforce development solutions that enhance employee performance, strengthen leadership capability, improve safety outcomes, and support RATP Dev's commitment to safety, security, service, and operational excellence.

• Promotes a diverse and inclusive, positive, respectful, and healthy work environment.
• Has accountability
• Excels in Communications
• Promotes Safety
• Has expertise and technical knowledge
• Has Trust and Credibility
• Is Result Driven
• Decision Making

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Develop and execute an enterprise-wide training and workforce development strategy aligned with safety, operational, and organizational goals.
• Design and maintain standardized training frameworks, competency models, certification requirements, and qualification standards across all functions.
• Design, implement, and continuously improve operator, supervisor, and leadership development curricula to ensure responsiveness to evolving industry standards, regulatory requirements, and operational challenges.
• Oversee the development, delivery, and continuous improvement of training programs for Operations, Maintenance, Safety, Customer Service, and Leadership.
• Ensure all training content is current, compliant, and aligned with industry best practices and regulatory and global training requirements
• Measure training effectiveness using performance metrics, audits, employee performance indicators, and operational outcomes.

• Design and implement workforce development programs that strengthen employee engagement, retention, career advancement, and workforce readiness.
• Establish structured career pathways, mentorship programs, and…