Senior Operations Manager Fort Worth, Texas

Ship Monk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

We are seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants:
Stress Less, Grow More.

• Lead the day-to-day performance of a functional area (Inbound, Outbound, Inventory) or an entire operational shift, ensuring compliance with safety, productivity, and quality standards.
• Build and manage productivity plans by reviewing forecasts, determining labor requirements, and partnering with other Operations Managers/Industrial Engineers to balance labor.
• Lead and develop a team of 3–7 Supervisors and 50–200+ hourly associates, setting expectations, coaching performance, and building strong leadership layers.
• Participate in interviewing, hiring, training, scheduling, and performance evaluations to support strong operational culture and team development.
• Act as the primary communication and accountability source for your teams, driving clarity, consistency, and corrective action when needed.
• Drive cultural change within the facility, reinforcing best practices in safety, quality, engagement, and productivity.
• Ensure accurate timekeeping and workforce planning for direct reports and assigned teams.
• Address employee concerns, resolve operational problems, and ensure successful day-to-day execution of fulfillment operations.

• Ensure operational excellence across all warehouse areas, equipment, and systems, maintaining sanitation, maintenance, security, and housekeeping standards.
• Monitor and deliver key performance indicators (KPIs) to ensure operational profitability, throughput, and efficiency.
• Establish operational procedures for incoming/outgoing shipments, material handling, and warehouse inventory accuracy.
• Maintain warehouse physical condition and ensure timely repairs, replacements, and equipment requisitions.
• Coordinate warehousing activities with customer service, sales, and other internal teams to maintain alignment.
• Maintain proper layout of the warehouse, ensuring optimal product placement and material flow.
• Ensure compliance with internal policies, safety standards, and all operational requirements.
• Design, develop, test, and evaluate integrated systems that optimize human workflows, inventory control, logistics, material flow, and overall production processes.
• Analyze statistical data and product specifications to determine standards, quality and reliability objectives, and performance metrics.
• Develop and implement labor utilization standards, cost analysis systems, and process optimization initiatives to drive efficiency.
• Draft and design optimized layouts for equipment, materials, and workspace using engineering tools and modeling software.
• Recommend improvements to personnel utilization, warehouse flow, equipment configuration, and resource optimization.
• Apply statistical and mathematical methods to determine staffing requirements, process standards, and workflow performance.
• Review production schedules and engineering specifications to improve fulfillment center methods and activities.
• Identify and lead continuous improvement initiatives focused on Safety, Quality, and Productivity.

• Coordinate and implement quality control objectives, procedures, and activities to resolve production problems, improve reliability, and reduce costs.
• Direct teams involved in inspection, measurement, and testing to ensure quality control and accuracy.
• Evaluate precision and…