Senior Director Commercial Advanced Analytics & Optimization Suite Lead

Job Description

Brief

Description:

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross‑functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business.

As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Senior Director, Commercial Advanced Analytics & Optimization, plays a critical role in building Jazz’s next‑generation advanced analytics capability within Customer Experience Operations to reshape how we make decisions, engage customers, and deliver impact s role leads teams that design and deploy advanced analytics, predictive algorithms, and AI‑driven solutions to solve complex commercial business challenges, optimize go‑to‑market effectiveness, and unlock new ways of working to support the customer experience (for HCPs, KOLs, HCOs, Patients).

It goes beyond measurement to drive meaningful business outcomes, translating data into action and continuously improving how Jazz connects with patients, caregivers, and healthcare professionals.

This role will report to the head of Customer Insights & Data in Customer Experience Operations and directly leads a team that includes:

• The Global Capability Owner for Performance Optimization
• The Global Capability Owner for Predictive Algorithms
• A global team of individuals focused on Advanced Analytics, accountable for end‑to‑end quality development, model refinement, measurement, analysis, and continuous improvement of analytics solutions.
• An individual focused on Voice of Customer Operations, responsible for measuring, synthesizing, and scaling customer insights to inform experience design, content decisions, enterprise optimization, and drive responsiveness to customer issues and opportunities.

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive, and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging. As a result, Jazz people managers champion a culture of collaboration, inclusion, and belonging, ensuring that everyone feels heard and valued.

They connect with their teams on a personal level, understanding their unique needs and motivations and providing personalized support to empower every team member to thrive.

• Lead and scale enterprise performance analytics and advanced analytics capabilities, including performance measurement, predictive modeling, and Voice of Customer–driven insights, to drive critical business decisions, optimize performance, and deliver measurable impact for customers and the business.
• Lead and develop Team Leads,…