Vice President - Modern Workplace Services

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

The Vice President of Modern Workplace Services is responsible for defining and executing the end-to-end strategy for SHI’s Modern Workplace Services (End User Compute) business, including solution development, services delivery, project execution, partner ecosystem, and sales enablement.

This leader will drive revenue growth, improve margin quality, and operationalize a scalable, repeatable delivery model that ensures consistent customer outcomes and strong project execution across the global business.

• Define and execute a multi-year Modern Workplace Services strategy aligned to SHI’s solution pillar objectives.
• Drive revenue growth while improving margin quality, mix, and operational efficiency.
• Identify and scale high-impact offerings across EUC, collaboration, and managed services.
• Own pipeline health, forecasting, and long-term financial performance.

• Build and lead a best-in-class Modern Workplace services organization , ensuring consistent, high-quality delivery across all engagements.
• Establish standardized:
• Drive improvements in:
• Ensure services are scalable, repeatable, and aligned to financial and operational KPIs.

• Establish a formal project and program management framework across all Modern Workplace Services initiatives and customer engagements.
• Ensure all projects have:
• Drive accountability through:
• Partner with delivery and sales leadership to ensure seamless transition from deal qualification to project execution.

• Transform the services organization into a disciplined, data-driven operating model :
• Reduce inefficiencies caused by:
• Drive continuous improvement through measurement, feedback loops, and execution controls.

• Implement a consistent operating rhythm:
• Align KPIs across:
• Create visibility and accountability across all functional leaders.

• Define and execute a global partner strategy across OEMs and service providers.
• Establish structured partner lifecycle management:
• Deepen strategic partnerships (e.g., Microsoft, OEMs) to accelerate growth and differentiation.

• Enable sales teams with:
• Increase win rates and sales productivity by improving opportunity quality and focus.

• Position SHI as a trusted partner enabling customers to:
• Ensure every engagement delivers measurable business outcomes.

• Assess and evolve organizational design to support scale and efficiency.
• Build a high-performance culture centered on:
• Develop leadership bench strength across sales, services, and delivery teams.

• Leadership:
  Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
• Customer Service:
  Can lead strategic customer service initiatives, inspire…