Sr. Manager - Facilities & Automation Management

Ship Monk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

As the Sr. Facilities & Automation Maintenance Manager, you will be a strategic leader responsible for overseeing complex maintenance operations across multiple Ship Monk operated fulfillment centers. The primary mission is to ensure all buildings and automation systems remain fully operational and efficient. This includes leading a team of dedicated Maintenance Technicians, shifting the culture towards proactive mechanisms supporting our next phase of growth, data-driven maintenance, and ensuring a safe, functional working environment for all team members.

You will be a proactive, engineering-minded leader with a keen eye for anticipating maintenance needs, driving automation strategy, and quickly addressing operational concerns with systemic solutions and mechanisms.

• Manage maintenance operations across multiple buildings, each supported by in-house maintenance technicians.
• Lead, monitor the performance, and coach the maintenance team, developing their troubleshooting skills to move beyond basic part replacement. Act as the first line of defense for complex issues, teaching technicians to use data and diagnostic tools to identify root causes.
• Ensure each building is adequately staffed and properly equipped to meet operational needs, with a focus on future-proofing skills for robotics and automation.

• Develop and implement systemic maintenance reporting and escalation protocols. Ensure clear visibility into equipment status, severity levels, and resolution timelines to prevent unexpected downtime.
• Oversee maintenance ticketing systems to track and resolve issues efficiently. Lead by example in keeping open lines of communication with operations stakeholders regarding open issues.
• Implement Standard Work procedures for maintenance technicians to ensure consistency and accountability across all sites.

• Ensure the smooth, ongoing operation of all facilities in the region, prioritizing safety and efficiency. Partner with LP & Safety department on policy development and ensuring adherence to OSHA and safety regulations.
• Perform and monitor preventive maintenance on Powered Industrial Trucks (PITs), advanced conveyor systems, and future automation equipment/robotics.
• Implement a predictive maintenance strategy, leveraging data analysis to identify and elevate potential issues before they affect operations. Take ownership over ensuring the facilities and equipment are supporting shared operational goals.

• Manage the financial side of maintenance operations, ensuring accountability for spending and tracking expenditures against the region’s maintenance budget.
• Manage vendor relationships, standard of work, and negotiate contracts for cost efficiency and quality.
• Develop and manage the annual budget for the region's maintenance operations.

• Ensure the timely and accurate completion of facility inspections and maintenance reports.
• Be available after hours to address emergencies and provide support to the facilities.
• Communicate vertically with senior leadership and other departments to ensure alignment on goals and objectives.

• Required: A Bachelor's degree in Engineering (Mechanical, Electrical, Civil, or Industrial), Facilities Management, Construction Management, or a related technical/business field.
• Alternatively, demonstrable equivalent experience (10+ years of progressive…