SOT Operations Specialist, North Americas

Responsibilities

• Supplier Support & Recovery:
  Work directly with operationally and financially distressed suppliers, providing onsite support to stabilize production and reduce supply risk.
• Leading / Facilitating immediate establishment of Interim Containment & Permanent Corrective actions, also insert Zero Loss Units and Agility - Speed of Resolution as key measurables for this role
• Corrective Action Implementation:
  Support and execute interim and permanent corrective actions to improve supplier performance and ensure consistent supply.
• Issue Diagnosis:
  Analyze production, capacity, and quality challenges to identify root causes using structured problem-solving methods (e.g., 8D).
• Capacity & Risk Mitigation:
  Help resolve bottlenecks and constraints to prevent disruptions to production and minimize premium freight.
• Onsite Assessments:
  Participate in supplier site evaluations to identify risks and opportunities across manufacturing and quality processes.
• Cross-Functional Collaboration:
  
  Partner with internal teams and suppliers to implement practical, data-driven solutions.
• Communication:
  Summarize issues, actions, and progress clearly for team members and leadership.

• Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Supply Chain, Business, or related field
• 5+ years of experience in Manufacturing, Supply Chain, or Operations, including troubleshooting and resolving manufacturing or supply chain issues
• 5+ years applying analytical and critical thinking to identify root causes and implement solutions using structured problem-solving methods (e.g., 8D, root cause analysis)
• Experience navigating ambiguous or evolving operational problems in time-sensitive, high-pressure, high-visibility environments
• Proven ability to manage multiple priorities and drive urgent resolution
• 5+ years collaborating across teams with strong communication and cross-functional teamwork skills
• Proficiency in Excel and data analysis to support operational problem solving
• Working knowledge of manufacturing processes and lean principles with practical experience applying continuous improvement practices
• Willingness to travel up to 100% and support weekends/off-shifts as needed