Social Media Community Moderator; part-time

Social Factor is always looking for great moderation talent. We'd love to hear from you if you have interest in working with us as a Social Media Community Moderator on a part-time (20-25 hour/week) basis, starting in mid-March. Shifts are scheduled between 7am-7pmCT.

A plus if you are passionate or have worked in the automotive industry! The Community Moderator role will work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available. If you are a US-based Social Media Community Moderator, we'd love to hear from you.

We are hiring from the following states:
Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

• Able to understand client's brand voice & accurately engage with users
• Previous social media moderation experience is required
• Sprinklr certification, Khoros, and/or Sprout Social experience is also a plus
• Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
• Excellent verbal and written communication skills, experience engaging with users on behalf of the client (ability to mirror voice/tone of multiple brands)
• Excellent spelling and grammar skills (a moderation & skills assessment will be given for final candidates)
• Strong willingness to learn and think critically; a proactive approach
• High energy with the capability to multitask in a dynamic, rapidly growing organization
• Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
• Knowledge of and experience with the major social media platforms:
  Youtube, FB, X, Instagram, Linked In, etc.
• Ability to analyze social media metrics
• Personal computer with minimum of Windows 10 and macOS 12.X
• Personal internet speed requirement of a minimum of 150 mbps

Social Factor is a social media agency that believes in the power of Human Connection. Our talented teams take the fear out of scale and unleash our clients’ brands to listen, reach, and respond. Now is an exciting time in Social Factor's growth, we have opportunities working with Fortune 100 and Fortune 500 companies.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.