Associate​/Assistant

Coordinator Of Outreach To The Poor

The principal duty of all employees is to assist in the mission of the Church in the Diocese of Fort Worth. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Coordinator of Outreach to the Poor serves as St. Andrew's primary contact for individuals and families seeking financial or material assistance. This role coordinates the parish's charitable response, connects individuals with appropriate resources, and helps advance the Church's mission to serve Christ in the poor.

The Coordinator also serves as the parish liaison to Catholic Charities Fort Worth's "Family Stabilization Program" and helps ensure effective collaboration between parish assistance and longer-term support services.

Principal Accountabilities:

Key Responsibilities:

Parish Assistance:

Serve as the main point of contact for individuals seeking assistance from the parish

Meet with individuals and families to assess needs and available resources

Coordinate or provide aid with essential needs such as housing, utilities, food, and transportation

Maintain confidentiality and appropriate stewardship of parish resources

Refer individuals to community resources

Catholic Charities Liaison:

Serve as parish liaison to Catholic Charities Fort Worth and the "Family Stabilization Program"

Refer individuals and families for services when appropriate

Help connect short-term assistance with longer-term stabilization resources

Parish Outreach &

Collaboration:

Work with clergy and staff to strengthen outreach efforts

Provide periodic updates on needs, assistance provided, and outreach activity

Accountability:

The Coordinator reports to the pastor of St. Andrew Catholic Church and works closely with parish staff, Catholic Charities Fort Worth, volunteers, and community partners to provide care and assistance to the poor in our area.

Mission:

This role ensures that those who seek help are met with compassion, dignity, and practical assistance, while helping the parish respond to poverty in a meaningful way rooted in the Gospel of Jesus Christ.

Record Retention Responsibilities:

• Manages the proper storage and disposal of confidential information and personally identifiable information (PII) in accordance with policy and law.
• Securely maintains a current work process binder for each project or major area of responsibility
• Volunteer and training schedule archives.
• Securely maintains an inventory of correspondence.

Internal Contacts:

• Diocese Pastors, Priests, School Presidents, Principals, Business Managers, and employees.

External Contacts:

• Diocese vendors, local, state, and federal agency representatives, Catholic Charities and auditors.

Working Conditions and/or

Physical Requirements:

• This position works in a typical office environment but is subject to stress due to the evolving and quickly expanding needs of the Diocese, tight deadlines and moderate workloads.
• Ability to sit and perform computer work for lengthy periods of time.
• Able to access and maintain centralized departmental files. Involves extending arms and reaching files stored in multiple levels on shelves, climbing up a stepladder to access files.
• A significant amount of time regularly spent on the telephone providing customer service support and problem solving for both internal and external customers.
• Ability to accept work interruptions while remaining focused on duties.
• Data entry via computer keyboard requires repetitive and frequent hand and wrist movements.
• Ability to lift up to 35 pounds without assistance and up to 60 pounds with assistance.

Travel Requirements:

• Infrequent travel, by car, may be required to Diocese Parishes and/or schools.

Education and Experience Preferred:

• Associates degree or experience in administrative management.
• Previous volunteer management, database management, budget, and social media experience preferred.
• Practicing Catholic in good standing with the Catholic Church
• Must pass a background and credit check

Knowledge and Skills Preferred:

• Demonstrated ability to skillset to listen empathetically, make peace, and de-escalate
• Successful completion of the Diocesan Safe Environment process.
• Excellent organization, prioritization, and communication skills.
• Excellent time management skills.
• Excellent writing skills (syntax, tone, and style).
• Excellent grammar, composition, spelling and referencing skills.
• Ability to receive, understand, retain, and complete verbal and written tasks.
• Ability to work independently as well as in teams.
• Ability to provide excellent customer service and work efficiently with staff, clergy, religious, and laity.
• Strong computer skills in Microsoft Office Suite, especially in Word and Excel.

Demonstrated history of good judgement