Clinical Services Manager

Clinical Services Manager

Responsible for supporting dialysis clinics by ensuring safety readiness, coaching staff, and providing oversight for clinical outcomes. Requires RN and dialysis experience.

• Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots, and coaching teams on quality improvement.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
• Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
• Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support focusing on hospitalizations and quality, leveraging support from various clinical roles.
• Perform other duties as assigned.

• RN license; education commensurate with RN license.
• Minimum 2 years (3 years preferred) Nephrology experience.
• Experience leading clinical function or managing nurses.
• Experience teaching adult learning; ability to communicate technical medical information in lay terms.
• Intermediate computer skills in Word, Excel, PowerPoint.

• Bachelor’s degree in an associated field.
• Experience in CQI methodology and techniques.
• Basic understanding of state and federal regulations and requirements.
• Current CPR certification.
• Current CNN or CSN, Bonet Certification within 2 years of employment.

• Current license as RN.
• Current driver’s license, reliable transportation, and vehicle insurance in state of residence.

• Regional travel up to 75% of the time.
• Availability for evening and weekend work as needed.
• On‑site presence in facilities 3‑4 days per week.

• Fluent in written and verbal communication necessary to perform the essential functions.
• ADA/Reasonable Accommodations:
  DaVita provides accommodations for qualified individuals with disabilities.
• Work Environment:
  Level III moderate noise; minimal exposure to blood/fluids.
• Vision adequate; able to differentiate colors on a test strip.
• Physical: lift 5–50 lbs unassisted; stand, sit, stoop, walk, stretch, reach, use full range of motion; manual dexterity for equipment and computer use.

We offer a comprehensive benefits package:

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Family resources, EAP counseling, Headspace, backup child and elder care, maternity/paternity leave.
• Professional development programs and virtual leadership courses.

DaVita is an equal‑opportunity workplace and complies with federal affirmative action requirements. Hiring is conducted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.

Minimum wage details for specific location can be viewed on DaVita's wage rates page.

Please do not submit age-identifying information in the initial application. You may redact such information or remove it from submitted materials; no penalty will be imposed.