Veterinary Client Service Representative

Veterinary Client Service Representative The PARC Vet

Fort Worth, Texas

At The PARC Vet, a Thrive Pet Healthcare Partner, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network.

The PARC Vet is a 24/7 Animal Hospital that does it all:
Wellness Care and 24/7 ER/Critical Care. Our 25,000 square foot facility is one of the most unique in the country with glass walls that help calm pets’ fears. We care about the People as much as the Pets, including our team members.

As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSRs are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and possess skills at basic accounting and cash handling.

• Customer service experience and 1 year experience in veterinary medicine are highly preferred
• Knowledge of veterinary triage highly preferred
• Great communication skills – team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw‑positive, kind and provide trustworthy communication to the patients, team members and clients.
• Open availability, including nights, weekends, and holidays
• Have the desire to constantly grow and advance as a valued member!

• Help strengthen relationships with our clients by greeting them and their pet; help new clients complete registration and notify them of expected wait times.
• Educate clients and answer non‑medical inquiries.
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed; regularly monitor email and faxes.
• Schedule appointments, including in‑office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders and reschedule missed appointments.
• Maintain computer records with up‑to‑date client and patient data, verifying each patient entering the hospital.
• Maintain front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met. Review charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer‑generated reporting.
• Be willing to guide, mentor, and support fellow team members.

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital
• Earn your AVMA‑CVTEA Accreditation and become a Vet Tech through our fully accredited distance‑learning program for veterinary technicians
• Scholarship opportunities and tuition reimbursement

• Paid time off including 8 weeks of full‑pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
• Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidized backup and ongoing care support for children, adults, and pets
• Mental health benefits including coaching and therapy sessions
• 401(k) with employer contribution and no enrollment waiting period
• Continuing education and development support through our library of free CE courses
• Scholarship opportunities and student loan support program

And so much more!

Thrive Pet Healthcare is one of the first veterinary services…