Quality Manager

Job Information

• Title:
  
  Quality Manager
• Division:
  Solutions
• Job Area:
  Managerial
• Posting
  
  Title:
  
  Quality Manager – 117436
• Time Type:
  Full Time

The Quality Manager supports the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse including but not limited to receiving, shipping and other related functions. This includes tracking, investigating and correcting OS&D (over, short, and damaged).

• Develop and maintain the site QMS documentation such as procedures, work instructions, visuals.
• Support all client related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Manage requirements related to Quality & Training.
• Create and maintain HACCP program to support Food Safety Policy and Food Defense Plan.
• Ensure site complies with applicable GMP standards and FDA regulations.
• Establish and maintain quality standards for all critical functions supporting the operation.
• Train site management and employees on the QMS components and requirements.
• Lead site teams to respond to client complaints and internal errors with root cause analysis and solutions in support of the corrective and preventive action process.
• Serve as the primary contact for internal and external audits and develop any resulting action plans.
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
• Compile and submit daily, weekly, and monthly reports to site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality related processes.
• Conduct and/or participate in all required department quality related meetings.
• Adhere to all company policies and procedures or other communicated rules and/or regulations.
• Sponsor the site Training Program including coordinating training documentation.
• Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction.

• Education & Experience: Must have High School diploma or GED. Bachelor’s degree preferred. 5 years’ experience in medium to large warehouse in management capacity. 2 years’ experience as a Quality Manager. Knowledge of warehouse operations with basic GMP. Preferred knowledge of ISO, HACCP, 21
  
  CFR, FDA, SQF.
• Computer
  
  Skills:
  
  Strong computer skills and MS Office applications are preferred.
• Certificates & Licenses: Quality related certifications preferred.
• Language
  
  Skills:
  
  Business communication.
• Mathematical
  
  Skills:
  
  Medium to high necessary.
• Other
  
  Skills:
  
  Good supervisory and people skills. Ability to develop work instructions, procedures, visual aids. Willingness to work overtime. Must be able to work in unregulated temperatures within warehouse (mild to moderate).

• Leader of Others
• Independent Contributor
• Problem Solving

• Occasionally
• Frequently
• Walking and standing
• Constantly
• Ability to lift/carry and push/pull
• Reach above shoulder, squat, or kneel

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.