Quality Manager

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

The Quality Manager supports the organization in the development, improvement and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse including receiving, shipping and other related functions, and tracks, investigates and corrects OS&D (over, short, and damaged).

• Develop and maintain the site QMS documentation such as procedures, work instructions, and visuals.
• Support all client related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Manage requirements related to Quality & Training.
• Create and maintain the HACCP program to support Food Safety Policy and Food Defense Plan, when applicable.
• Ensure compliance with applicable GMP standards and FDA regulations.
• Establish and maintain quality standards for all critical functions supporting the operation.
• Train site management and employees on the QMS components and requirements.
• Lead site teams to respond to client complaints and internal errors, conducting root cause analysis and implementing corrective and preventive actions.
• Serve as the primary contact for external and internal audits, including development of action plans.
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
• Compile and submit daily, weekly, and monthly reports to the site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality-related processes.
• Conduct and/or participate in all required department quality-related meetings.
• Adhere to all company policies and procedures.
• Sponsor the site Training Program, including coordinating training documentation.
• Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction.

• Must have a High School diploma or GED;
  Bachelor's degree preferred.

• Preferred 5 years’ experience in a medium to large warehouse in a management capacity.
• Preferred 2 years’ experience as a Quality Manager.
• Knowledge of warehouse operations with basic GMP.
• Preferred knowledge of ISO, HACCP, 21 CFR, FDA, SQF.

• Strong computer skills and MS Office Applications are preferred.

• Quality-related certifications preferred.

• English (reading, writing, verbal).
• Spanish speaking skills preferred.
• Business communication.

• Medium to high skills necessary.

• Effective communication skills.
• Good supervisory and people skills.
• Ability to develop work instructions, procedures, and visual aids to support the operation.
• Work overtime as dictated by business (mandatory or voluntary).
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months (mild to moderate).

• Bending – occasionally
• Walking and Standing – frequently
• Sitting – constantly
• Ability to Lift/Carry and Push/Pull 1–20 pounds.
• Reach above shoulder, squat, or kneel.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay range is - . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.