Quality Manager

Job Title:

Quality Manager

Location:

USA – Fort Worth, Silver Creek Rd

Division:
Solutions

Time Type:
Full Time

The Quality Manager supports the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse, including receiving, shipping, and related functions, and for tracking, investigating, and correcting OS&D (over, short, and damaged).

• Develop and maintain the site QMS documentation such as procedures, work instructions, and visuals, and make recommendations regarding procedures and standards to maintain process quality.
• Support all client related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Manage requirements related to Quality & Training.
• Create and maintain HACCP programs to support Food Safety Policy and Food Defense Plan when applicable.
• Ensure site compliance with applicable GMP standards and FDA regulations.
• Establish and maintain quality standards for all critical functions supporting the operation.
• Train site management and employees on the QMS components and requirements.
• Lead site teams to respond to client complaints and internal errors, conducting root cause analysis and implementing corrective and preventive actions.
• Serve as the primary contact for external or internal audits, and develop resulting action plans.
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
• Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality-related processes.
• Participate in all required department quality-related meetings.
• Adhere to all company policies, procedures, and regulations.
• Sponsor the site Training Program, including coordinating training documentation.
• Perform other duties assigned by the site General Manager as necessary to achieve client satisfaction.

• Must have a High School diploma or GED;
  Bachelor’s degree preferred.
• Preferred 5 years of experience in a medium to large warehouse in a management capacity.
• 2 years of experience as a Quality Manager.
• Knowledge of warehouse operations with basic GMP as necessary.
• Preferred knowledge of ISO, HACCP, 21
  
  CFR, FDA, SQF.

• Strong computer skills and MS Office applications are preferred.

• Quality-related certifications are preferred.

• English (reading, writing, verbal)
• Spanish speaking skills preferred.
• Business communication skills.

• Medium to high skills necessary.

• Effective communication skills.
• Good supervisory and people skills.
• Ability to develop work instructions, procedures, and visual aids to support the operation.
• Work overtime as dictated by business, whether mandatory or voluntary.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, ranging from mild to moderate.

• Leader of Others
• Accountability
• Business Acumen
• Communication / Building Partnership
• Developing Oneself
• Developing Others
• Drive for Results
• Embracing Change
• Problem Solving
• Empowerment
• Leadership Excellence
• Leading Change

• Occasional Bending
• Frequent Walking and Standing
• Constant Sitting
• Lift/Carry 11-20 pounds; reach above shoulder, squat, or kneel.

While performing the duties of this job, the employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and…