Quality Engineer

This position serves as the primary customer-facing quality representative, responsible for managing product quality concerns, driving corrective actions, and ensuring customer satisfaction through continuous improvement initiatives. The role works closely with customers and internal teams to investigate quality issues, implement solutions, and maintain compliance with industry and quality standards.

• Serve as the primary point of contact for customer quality-related inquiries, concerns, and escalations.
• Develop and execute quality protocols, including Factory Acceptance Testing (FAT), Hardware Acceptance Testing (HAT), and other customer-required validation documentation.
• Lead investigations into customer complaints, non-conformances, and product performance issues.
• Conduct root cause analysis using methodologies such as 5 Whys, Fishbone Diagrams, and DMAIC, while implementing corrective and preventive actions (CAPA).
• Prepare customer-facing quality documentation, including 8D reports, quality alerts, and corrective action reports.
• Monitor customer quality metrics, scorecards, audit findings, and overall satisfaction performance.
• Collaborate with Engineering, Manufacturing, and Supply Chain teams to resolve quality concerns and improve product reliability.
• Support customer audits, inspections, and on-site visits while ensuring compliance with quality standards and customer requirements.
• Drive continuous improvement initiatives focused on defect reduction, process optimization, and product quality enhancement.
• Maintain accurate records of quality investigations, customer interactions, and corrective actions.
• Ensure compliance with ISO standards and applicable regulatory requirements.

• Bachelor's degree in Engineering, Quality, or a related technical discipline.
• 3+ years of Quality Engineering experience within a manufacturing environment.
• Experience developing quality documentation, testing protocols, and validation procedures.
• Strong knowledge of quality tools and methodologies, including FMEA, Control Plans, Inspection Reports, and Root Cause Analysis.
• Experience working directly with customers to resolve quality issues and improve performance.
• Proficiency with Quality Management Systems (QMS) and quality data analysis tools.
• Strong communication, problem-solving, and project coordination skills.
• CQE, Lean, Six Sigma, or related certifications are preferred.

• Experience supporting highly regulated manufacturing environments.
• Familiarity with ISO 9001 and industry quality standards.
• Ability to travel to customer locations as needed.
• Comfortable working in a manufacturing facility and supporting hands‑on product testing activities.
• Ability to lift up to 50 lbs when required.