Quality Manager

Quality Manager

Fort Worth

Nearest Major Market:
Fort Worth

Nearest Secondary Market:
Dallas

The Quality Manager supports the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse including but not limited to receiving, shipping and other related functions. This includes tracking, investigating and correcting OS&D (over, short, and damaged).

• Develop and maintain the site QMS documentation such as procedures, work instructions, visuals.
• Support all client related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Responsible for managing requirements related to Quality & Training.
• Create and maintain HACCP program to support Food Safety Policy and Food Defense Plan.
• Ensure site is compliant with applicable GMP standards and FDA regulations.
• Establish and maintain "quality standards" for all critical functions supporting the operation.
• Train site management and employees on the QMS components and requirements.
• Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process.
• Serve as the primary contact for any external or internal audits, with development of any resulting action plans.
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
• Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality related processes.
• Conduct and/or participate in all required department quality related meetings.

Education & Experience:

Must have High School diploma or GED. Bachelor's degree preferred. Preferred 5 years' experience in a medium to large warehouse in a management capacity. 2 years' experience as a Quality Manager. Knowledge of warehouse operations with basic GMP as necessary Preferred knowledge of ISO, HACCP, 21

CFR, FDA, SQF

Computer

Skills:

Strong computer skills and MS Office Applications are preferred.

Certificates & Licenses:
Quality related certifications preferred

Language Skills English (reading, writing, verbal) Spanish speaking skills preferred

Business communication Mathematical Skills Medium to high skills necessary

Other Skills Effective communication skills Good supervisory and people skills Ability to develop work instructions, procedures, and visual aids to support the operation Work overtime as dictated by business whether mandatory or voluntary. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Problem Solving Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving Professional Competencies

Occasionally Bending Frequently Walking and Standing Constantly Sitting Ability to Lift/Carry and Push/Pull 11-20 pounds Reach above shoulder, squat, or kneel.

Other

Physical Requirements:

WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals.

We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.

If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.