Service Auditor

Dallas, United States | Posted on 06/29/2026

The responsibility of the Quality Assurance Auditor is to assess hospitality and service engagement as it relates to the resident, guest and client experience. The Quality Assurance Auditor performs his or her duties secretlyand from the guest or prospective resident perspective.

The Quality Assurance Auditor possesses a thorough understanding of the service engagement expectations set forth by our company and our clients. Quality Assurance Auditors must have knowledge of quality control procedures and the ability to assess whether or not associates perform and deliver the experience as identified by our audit criteria. They are ableto effectively manage working time and possess a thoroughly developedanalytical skill set.

They must also be able to coordinate auditing teams acrossall three shifts of operations and ensure proper communication with executive leadership. Quality Assurance Auditors may be required to travel extensively toaudit all associates and operations.

Quality Assurance Auditors are required to understandhospitality-centric operations typically experienced at hotels, resorts orluxury residential communities. The Quality Assurance Auditor assesses a wide variety of hospitality quality control standards. Therefore, three to fiveyears of hotel, resort or related experience is preferred.

• Travelto and from assigned communities.
• Abilityto conduct duties discreetly and impartially.
• Remainingdiscreet while you pose as a regular guest or a prospective resident.
• Interact with associates over the phone and in person to gauge service experiences and behaviors as indicated by but not limited to the audit criteria.
• Flexibledisposition.
• Organizational and time management skills.
• Inspect the lobby/concierge environment to detect possible concerns and areas for improvement.
• Complete and submit an audit report detailing the experience after each visit.
• Highlyenergetic, honest, and motivated.
• Excellent communication and interpersonal skills
• Abilityto work independently, without supervision.
• Result-oriented,with an engaging personality and a passion for luxury hospitality service and experiences.
• Being proactive and able to handle various assignments.
• Analytical skills:
  Analyzing notes and documentation taken during the assessment inorder to write an objective report.
• Great attention to detail:
  Being able to inspect the quality of customer service provided.
• Own,possess or have consistent access to reliable transportation