Claims Quality Assurance Manager

Quality Assurance Manager

Insight Global is seeking a Quality Assurance Manager professional for a leading insurance and claims management client. This individual will serve as the technical claims expert responsible for auditing claims operations, ensuring compliance with carrier and industry standards, and driving continuous quality improvement initiatives. The ideal candidate will possess deep claims management expertise and be passionate about improving operational performance through auditing, coaching, reporting, and training.

In this role, the candidate will partner closely with claims leadership and operations teams to evaluate claim quality, reserving practices, investigations, financial accuracy, and regulatory compliance. They will also develop and deliver training programs, lead calibration exercises, analyze audit trends, create corrective action plans, and support system testing efforts. This is an excellent opportunity for a claims professional who enjoys combining technical expertise, quality assurance, education, and process improvement in a fully remote environment.