User Experience Lead

- Job Title:

Senior Research & Insights Leader

- Location:

Fort Worth, TX

-Pay: $100K-$125K

-Work Model: 3 Days On-Site (T-Th); 2 Day Remote (M,

F)

-Benefits: This position is eligible for medical, dental, vision, and 401(k).

Our client is a forward-thinking organization committed to leveraging customer and market insights to drive innovation, improve experiences, and support strategic business initiatives. They foster a collaborative environment where research plays a critical role in shaping products, services, and long-term growth.

The Senior Research & Insights Leader will lead research initiatives that uncover actionable customer, user, and market insights. This individual will collaborate with cross-functional teams to guide strategic decisions through qualitative and quantitative research, helping the organization deliver impactful business and customer outcomes.

• Lead and execute research programs that inform business strategy and customer experience improvements.
• Manage research projects from initial planning and methodology selection through analysis and final recommendations.
• Partner with stakeholders across Product, Technology, Marketing, Analytics, Design, and business teams to identify key research opportunities.
• Conduct interviews, surveys, usability studies, focus groups, and other research activities to gather meaningful customer feedback.
• Analyze complex data sets and synthesize findings into clear, actionable insights.
• Present research results and recommendations to stakeholders and executive leadership.
• Advocate for data-driven and customer-centered decision-making throughout the organization.
• Support innovation and continuous improvement efforts by identifying emerging trends and opportunities.

• 8+ years of experience in UX Research, CX Research, Market Research, Human-Centered Design, Behavioral Research, or a related field.
• 5+ years of experience leading enterprise-level or cross-functional research initiatives.
• Strong knowledge of qualitative and quantitative research methodologies.
• Demonstrated ability to influence strategic business, product, or customer experience decisions through insights.
• Proven record of turning research findings into measurable business impact and actionable outcomes.
• Excellent communication, presentation, and stakeholder-management skills.
• Experience with in financial services or other regulated industries is preferred.
• Ability to work effectively across multiple business units and stakeholder groups.
• Strong analytical, problem-solving, and strategic-thinking capabilities.
• Experience translating complex research findings into concise executive-level recommendations.
• Comfortable managing multiple projects and priorities in a fast-paced environment.