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Senior CX Research Analyst — Shape Customer Experience
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-07-18
Listing for:
American Airlines
Full Time
position Listed on 2026-07-18
Job specializations:
-
Research/Development
Research Analyst, Market Research
Job Description & How to Apply Below
American Airlines is seeking a Customer Experience researcher to lead qualitative and quantitative studies across the travel journey. You will translate insights into actionable recommendations that shape service design, processes, and product improvements, partnering with Operations and CX teams.
Qualifications include a BA/BS in a related field and 3 years of quantitative research or customer insights experience.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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