Retail Assistant Store Manager

Position:
Retail Assistant Store Manager - 0502

Company:
First Cash

Location:

Fort Worth, TX

Hourly Pay: $13.00 - $19.00 (base) + commission and bonus

We are currently looking for the right Retail Assistant Store Manager to join our team. The Assistant Store Manager will be accountable for day‑to‑day operations, promoting a positive and productive environment, and partnering with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations.

Assistant Store Managers will also analyze store financial statements, ensure compliance with the company's asset protection program and promote our business to target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours – most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available from the second day of employment; withdraw up to 50 % of earned wages up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Paid vacation: one week after 6 months, an additional week after 1 year, and two weeks on each anniversary thereafter (up to 120 hours after five years, adjusted per state/local regulations).
• Sick/Personal time: 8 hours after 6 months to first anniversary, 16 hours each anniversary thereafter (up to 24 hours after five years, adjusted per state/local regulations).
• Employee discounts available on the first day of active employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. Assistant Store Managers also analyze store financial statements to ensure financial goals are met, commit to the company's asset protection program, promote the business, and target new customer acquisitions.

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of pawnbrokers to meet prescribed standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure understanding of store goals.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

• Willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and obtain firearms…