Sales & Artistry Coordinator - Fort Worth

The Role

The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry for a large multi-retailer territory. The Sales and Artistry Coordinator is responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Coordinator reflects the brand values with the Charlotte Tilbury 5 P's:
Professional, Proactive, Passionate, Prescriptive, and Potential. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Coordinator strategizes future needs while executing with excellence in sales, brand engagement, merchandising, operations, training, and retail relationships. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, contributing to overall territory sales and strengthened Brand awareness.

Location
Preferably based in the Fort Worth Area.

Reporting Relationships
Reporting to the Sales & Artistry Executive

Sales

• Drive financial results in store to meet and exceed plan including Key Performance Indicators (KPIs) such as Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking, and product ranking
• Determine individual and team sales targets to meet and exceed plan
• Communicate agreed targets and work with direct reports to identify and deliver sales objectives
• Identify and execute key and incremental eventing opportunities to bring Tilbury theater to the in-store experience to drive brand awareness and engagement
• Inspire and motivate CT door teams to drive sales via the "Tilbury Touch" when Sales & Artistry Coordinator is not in door
• Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs
• Analyze business performance and proactively suggest improvement opportunities through artistry, education and operations
• Be a specialist amongst the retail artistry brands, demonstrating an entrepreneurial spirit within company guidelines
• Think creatively to ensure business growth year over year

Customer Service

• Lead by example to promote the Tilbury Touch and exceptional customer service to drive brand awareness in store
• Identify ways to improve Charlotte Tilbury service via in-store support, training and eventing
• Manage customer queries, using sound judgement to achieve positive outcomes
• Work with the Education team to provide continuous, relevant, and effective training and development to ensure Charlotte Tilbury standards are achieved
• Drive the omni journey by promoting  and our Virtual Services, when appropriate
• Proactively use the Retailer customer database for direct clientele opportunities
• Provide an atmosphere that motivates and inspires MAGIC service
• Lead by example through continuously improving personal artistry skills
• Maintain a professional appearance and ensure the team aligns with the CT dress code

Team Development

• Anticipate staffing and support needs for driving sales
• Create a positive, cohesive team culture in store
• Facilitate high impact trainings including key in-store Retailer trainings
• Maintain open and positive communication, professionalism, and creativity through team meetings and trainings
• Recognize and celebrate great performance
• Encourage completion of LMS courses and follow-up on retention checks
• Attend Seasonal School and partner with Area Trainer on counter follow-up plans
• Assist Area Trainer with onboarding of new hires

Operations

• Implement counter development plans and schedule support to address business growth needs
• Ensure the counter is ready from open to close
• Maintain inventory levels and stock files; escalate inventory needs as directed
• Schedule to optimize coverage according to customer flow and business needs
• Control store expenses within budget guidelines
• Implement visual merchandising, new launch displays, and collateral placement as directed
• Maintain counter hygiene standards
• Maintain…