Retail Sales Associate

$10.00 to $14.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation:
  Employees are granted one week of paid vacation after completing six months of active full‑time service. Eligible employees receive an additional week after one year, and two weeks on each anniversary thereafter (up to 120 hours after five years).
• Paid sick/personal time: 8 hours after six months, 16 hours each anniversary thereafter, up to 24 hours after five years.
• Employee discounts available from the first day of employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401k program after six months.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for pawn store locations nationwide. The Retail Sales Associate partners with the entire staff to provide customer service on both the lending and retail sides, handling sales, loans, and other transactions. They work with a wide variety of merchandise, including tools, electronics, firearms (in FFL locations), and more. The position offers an hourly wage plus commission based on productivity.

• Greet and interact with all customers to develop rapport and recommend solutions.
• Perform non‑management open/close procedures.
• Keep the sales floor clean, stocked, and maintain merchandise display.
• Process sales and loan transactions in accordance with policies, procedures, and regulations.
• Handle all cash and negotiable items following procedures and regulations.
• Answer incoming calls per company standards.
• Communicate legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers, displaying respect.
• Partner with all employees to create a positive customer experience.
• Successfully complete assigned training.
• Perform related duties assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and achieve firearms certification.
• Ability to assist customers outside the building and retrieve products from exterior storage.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Basic math calculation proficiency.
• Cash handling experience preferred.
• Flexible to work in multiple locations and a flexible retail schedule (including weekends and holidays).
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission based on gross profit of their performance. Details will be provided during the interview process.

Note:

The information in this description is not an all‑inclusive list of duties and responsibilities. Management may assign/reassign duties at any time.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, First Cash will provide reasonable accommodations for qualified individuals with disabilities.