Wrangler Customer Experience Associate

Who We Are:

Kontoor Brands is a portfolio of three of the world's most iconic lifestyle, outdoor and workwear brands:
Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

Join the Wrangler team and step into a legacy built on authenticity, grit, and purpose. Since 1947, Wrangler has pioneered iconic workwear and Western-inspired apparel-designed with durability, innovation, and real-world function at its core. From rodeo arenas to everyday life, our products are trusted by those who demand performance, comfort, and timeless style.

Today, Wrangler continues to evolve, blending its rich heritage with modern fits, fresh designs, and contemporary style that resonates with a new generation of customers. With legendary pieces like the 13

MWZ jean at its core, the brand seamlessly connects tradition with what's next.

If you're passionate about delivering exceptional experiences and representing a brand that honors its roots while embracing the future, Wrangler is where you belong.

Position Summary:

The Customer Experience Associate is the first impression of the store-welcoming every customer, supporting checkout, and ensuring the store runs smoothly so every guest has a positive and seamless experience. This role focuses on creating a friendly environment, delivering efficient service at the register, and maintaining store standards that support the overall customer journey. Kontoor values all perspectives and encourages candidates with different backgrounds, experiences, and ways of thinking to apply.

Responsibilities:

Customer Experience and Service

* Greet every customer as they enter the store and create a welcoming environment.

* Initiate conversations with all customers as they enter the store to create a welcoming environment, educating them on the history of Wrangler.

* Provide a positive, efficient checkout experience by accurately processing transactions and handling cash and payments.

* Answer basic customer questions and direct them to appropriate team members for product support as needed.

* Maintain awareness of the sales floor to ensure customers feel supported and acknowledged at all times.

Operations and Standards

* Ensure the front of store and checkout areas are clean, organized, and operating efficiently.

* Complete go-backs, restock merchandise, and support overall store recovery throughout the day.

* Perform light cleaning duties (e.g., tidying fitting rooms, wiping surfaces, organizing queue areas).

* Support opening and closing procedures as assigned, including register setup and closing tasks.

* Follow all company and store policies, processes, and procedures.

* React quickly to all customers and/or employee injuries and report them immediately to the manager on duty.

* Participates in Loss Prevention Audits, understands and complies with company loss prevention policies to minimize store shrink.

Position Competencies

* Bold Accountability:
Demonstrate accountability and follow through on assigned responsibilities.

* Customer Centric

Innovation: Passion for the brand and knowledge of the customer and products.

* Empowered

Collaboration:

Promote an environment that encourages feedback, belonging, participation, creativity, and learning by communicating best practices and ideas.

* Global Agility:
Willingness to make changes as suggested by manager on duty to meet store goals and create a positive work environment.

* Strategic Foresight:
Take initiative to work ahead, seeking guidance when appropriate.

* Purposeful Integrity:
Respect the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.

* Urgency for Impact:
Acts quickly to support sales, loyalty enrollment, and service goals.

Position Requirements :

* Must be a minimum of 18 years of age or older.

* Arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.

* This role requires a minimum availability of 12 hours per week including one weekend day.…