Retail Operations Manager

Retail Operations Manager

Job Location s:
Dallas, Fort Worth, Texas, United States.

Retail Operations Manager (ROM) is responsible for leading and developing an assigned Retail Selling and Merchandising organization. The ROM will oversee a specific segment of clients and/or retailers within an assigned geography, representing the Company and their designated Clients & Customers through management of retail store coverage, set/project coverage, executing objectives set by Clients, Retailers and/or Business Development Managers and related retail leadership.

• Full-Time Benefits:
  Medical, Dental, Vision, Life
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

• Maintain high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an ongoing basis; oversee effective and efficient retail routing and approve all related routing decisions for an assigned region.
• Develop people through training and direct organizational and team development initiatives using performance management tools, including performance reviews, in-store assessments, individual associate development plans and succession planning documentation.
• Source and identify external talent and integrate new associates into the organization as part of a long‑term talent expansion strategy.
• Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility.
• Grow base business and add new business.
• Driving and travel are essential duties and functions of this job; travel up to 80% of the time.
• Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization to ensure client and company KPIs are met.
• Oversee Retail Operations‑wide efforts to increase effectiveness and/or efficiency, and serve as strategic retail contact for Clients, Customer/Company teams.

• High School Diploma or GED or equivalent experience required;
  Bachelor’s Degree in Marketing or Business Management or equivalent experience preferred.
• 5+ years of retail experience with associate management.
• 1‑3 years of successfully managing Retail Merchandisers, P&L, budgeting and forecasting, and managing client expectations either personally or through a team.
• Customer and client management experience.
• Excellent written and verbal communication skills.
• Ability to direct, lead, coach, and develop people.

• Operational Excellence: implement operational efficiency, maintain high‑performing teams.
• Associate Performance Management: conduct training and performance reviews, in‑store assessments, and development planning.
• Retail Reporting: maintain working knowledge of company systems, interpret retail reporting data, and provide actionable insights.
• Budgeting: develop expense and/or revenue budgets for the area of responsibility.
• Strategic Leadership: promote the Company’s strategic direction, grow business, and oversee organizational development.

Driving and travel are essential duties; travel up to 80% of the time is required.

The incumbent must perform essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typical responsibilities include engaging in substantial physical activity, lifting or pushing up to 50 pounds, standing for long periods, and working in refrigerated or freezer sections as required. Proper safety practices when handling products and cooking are essential.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities to enable all applicants or employees to apply for employment, perform the essential functions of the job, and enjoy the benefits and privileges of employment as required by law.