Assitant Store Manager

Address: 1420 W. Berry St., Fort Worth, Texas 76110. Pay range is based on experience from $19.00 per hour to $20.00 per hour.

We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun fast-paced environment that comes with competitive pay, generous bonus potential and great benefits!

We are currently looking for a motivated and personable Assistant Retail Store Managers to assist in overseeing one of our EZPAWN/Value Pawn retail outlets. In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers.

• Provide leadership, coaching, and direction to Team Members to maximize store performance.
• Join the team in negotiating pawn and sales transactions with customers.
• Drive revenue and control cost to deliver budgeted operating margins.
• Complete and oversee accurate and proficient sales and loans transactions.
• Analyze reports on key business metrics and provide recommendations and necessary actions.
• Ensure personal and team standards are met for superior customer service.
• Assist with staffing and retention efforts.
• Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including personal training requirements.
• Assist with ensuring Team Member engagement and turnover are in line with Company expectations.
• Provide direction, coaching, development and performance feedback to Team Members.
• Help Team Members understand how their daily goals align with Company strategic goals.
• Conduct structured 1:1s with store Team Members.
• Perform daily management responsibilities.
• Drive personal vehicle for business needs.

We are looking for an Assistant Store Manager who combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to read and manage customer needs and emotions. You should also be highly organized, detail-oriented, with excellent judgment, strong time-management and prioritization skills, and display excellent communication and interpersonal skills.

• High school diploma or GED.
• Valid driver’s license and auto insurance.
• Ability to pass a criminal background check and drug test.
• 1+ years experience in management, supervisory, and/or customer service.
• Ability to offer and describe various solutions and their benefits to the customer.
• Ability to maintain a professional appearance and demeanor.
• Background of accountability for meeting targets and metrics in a performance-driven environment (a plus).
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics (a plus).
• Pawn experience (a plus).
• Bilingual (a plus).

• Free Health Insurance*.
• Competitive wages.
• Bonus potential.
• 401(k) with company match.
• Generous Paid Time Off.
• Paid community service time.
• Team Member discount.
• Progressive career path.
• * No cost for TM only medical insurance when selecting Blue Cross Blue Shield EPO Plan.

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.