Merchandising Lead

What you'll do

Provides member service by acknowledging the member and identifying member needs, giving guidance and support regarding self‑service technology, assisting with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.

Assists management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, training on processes and procedures, and offering direction on member service approaches to ensure complaints are resolved per company guidelines.

Receives and stocks supplies and merchandise, organizes and maintains the sales floor, utilizes equipment, and completes required paperwork and logs in accordance with company policies.

Maintains the safety of the facility through safety sweeps, forklift spotting protocols, hazardous material handling, and reporting unsafe conditions.

Ensures the sales floor and merchandise presentation meet company standards: handling claims and returns, zoning, stocking, arranging displays, cleaning, signing and pricing merchandise, and securing shrink, damage, and fragile items.

Monitors food and merchandise quality: product rotation, code dating, recalls, and sanitation standards following policy guidelines.

Oversees picking and staging of club pick‑up orders, ensuring products are selected and staged per policy.

Develops, communicates, and implements processes and practices to meet business needs through collaboration, analysis, monitoring progress, and identifying improvement opportunities.

Promotes compliance with company policies, procedures, ethics, and the Open Door Policy; assists management in correcting compliance issues.

Leads and participates in teams: sharing resources, determining customer needs, coordinating work assignments, providing advice, feedback, and support to meet timelines and quality.

Respects individuals, embraces diversity, builds strong relationships, mentors others, and recognizes contributions.

Acts with integrity, holds accountability, and supports the regenerative company goal; acts selflessly, humbly, and transparently while serving customers and members first. Makes decisions based on reliable information, balances priorities, and drives continuous learning, risk-taking, and improvement using technology.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and PPTO may be used for vacation, sick leave, holidays, or other purposes, and amount depends on job classification and length of employment.
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees.
• Eligibility requirements apply to some benefits; they may depend on job classification and length of employment.

Hourly wage range: $21.00 to $29.00 (actual rate meets or exceeds local minimum wage). Premiums of $0.35 to $3.00 per hour may be paid based on schedule, facility, season, or specific work performed.

• Must be 18 years of age or older.
• Six months retail experience and six months customer service experience.

• Leading a team; supervising experience including hiring, evaluating, mentoring, developing, and managing workload of others.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and enforce a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer‑By Choice. We believe we can best serve our associates, customers, and the communities we live in when we truly know them, meaning we understand, respect, and value diversity and inclusivity for all people.