Assistant Manager

Job Summary
The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store. The Assistant Store Manager is the second in charge of operations to the Store Manager and oversees delivery of a Legendary Customer Experience, provides leadership and direction to the store team, and performs operational activities throughout the store. They promote a safe and productive work environment for all team members, customers, and vendors and train employees on the appropriate application of policies and procedures.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Proficient in all Team Leader and Receiver functions.
• Create and foster a welcoming environment and sense of belonging in the Store.
• Perform a combination of the following duties during 95 percent of their day, including but not limited to:
  • Assist Store Manager in Store Operations including driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
  • Support Store Manager in Team Member counseling, hiring and staffing decisions, scheduling, training, and maintaining a productive work environment.
  • Perform Opening and Closing procedures.
  • Transport and make deposits to the bank.
  • Resolve customer complaints and ensure a positive shopping experience.
  • Champion the Customer Experience and execute the role of the GURA Sales Leader.
  • Lead freight movement and support merchandising initiatives, feed management, and inventory control.
  • Operate cash register/computer and supervise cash handling procedures.
  • Adhere to loss prevention standards and respond to alarm calls as needed.
  • Operate forklift and baler.
  • Ensure the safety and well‑being of birds; sanitize and maintain poultry holding tanks and care for birds as required.
  • Assist customers with loading purchases.
  • Complete all documentation associated with any of the above duties.
  • Obtain required licenses or certifications as needed by the business.
• May be required to perform other duties as assigned.

• Previous retail leadership experience is required.
• Farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Must be 18 years of age or older and possess a valid driver’s license.
• High school diploma or equivalent is required; bachelor’s degree in Business Administration or related field is preferred.
• Must be able to read, write, and count accurately.

• Ability to perform and execute principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

• Environment is indoor with moderate noise and outdoor lots on hard surfaces.
• Work shifts vary but generally last no less than 4 hours and may exceed 8 hours.
• Ability to work outdoors in adverse weather conditions.
• Promote a safe and productive work environment and adhere to company safety training and guidelines.

• Non‑sedentary position requiring frequent movement throughout the store and outdoor areas.
• Move and transfer merchandise weighing up to 50 pounds throughout the store.
• Push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment.
• Occasionally lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours.
• Operate and use all equipment necessary to run a store, including forklift, baler, computer, cash register, and hand truck.
• Read, write, and count accurately to complete documentation.
• Communicate effectively with team members and customers using strong written and verbal skills.
• Process information through the point‑of‑sale system.
• Handle contact with birds or poultry.
• Complete required training…