Retail Store Assistant Manager

What to Expect in the Role

• Customer focused, responding to customer queries, and helping them with purchases.
• Coordinating, monitoring, and reporting on daily operations to the team and Retail Store Manager.
• Ensuring that the store looks attractive by deciding the arrangement of merchandise in the store.
• Supervise the functioning of the staff.
• Handling the pulling, packing and shipments and back-ordered products.
• Opening and closing of the doors, cash register and check-out counter.
• Training new staff and managing the work schedules of the staff.
• Being aware of daily sales targets and ensuring that the targets are met.
• Supervising the stocking of goods.
• Ensuring that the merchandise is replenished regularly, and the store is never out of stock.
• Checking the financial transactions of the store.
• Handling customer complaints and ensuring that the customers are satisfied with the store.
• Collecting feedback from customers and suggesting changes accordingly.
• Ensuring that the store policies are upheld.

• Excellent communication and management capabilities.
• A good sense of details and visual appeal in order to arrange the merchandise alluringly.
• Excellent observation and analytical abilities.
• Ability to make the staff work as a team by portraying good leadership qualities.
• Excellent presence of mind and ability to make quick decisions.
• Ability to handle stress.
• Excellent troubleshooting capabilities.
• High school diploma.
• At least 3+ years of retail experience.