Sales Support Associate III; Back of house

Responsibilities

• Welcome clients with warmth and professionalism; anticipate their needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate the POS accurately, maintain cash wrap organization, and handle cash and media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment.
• Combination of education and experience will be considered.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills, including using an iPad/laptop, MobilePOS, and the Internet; ability to use a walkie‑talkie and read price/product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer‑service skills.
• Strong English language proficiency (for EU positions).
• Physical ability to lift at least 25lb regularly (up to 50lb occasionally) and to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Must be able to work a flexible schedule to meet business needs – including nights, weekends, peak‑busy season, and high‑traffic retail days (including public holidays).

• Courage:
  Provides direct, complete, and actionable feedback; faces issues quickly and directly; is not afraid to take negative action when necessary.
• Creativity:
  Generates original ideas and makes connections among unrelated notions; contributes value in brainstorming settings.
• Customer Focus:
  Dedicated to meeting expectations of internal and external customers; uses customer information to improve products and services; builds trust and respect.
• Dealing with Ambiguity:
  Effectively copes with change; shifts gears comfortably; decides and acts without complete picture; handles risk and uncertainty.
• Drive for Results:
  Exceeds goals; consistently one of the top performers; relentlessly pushes for results.
• Interpersonal Savvy:
  Relates well with all people; builds constructive relationships; uses diplomacy; diffuses high‑tension situations comfortably.
• Learning on the Fly:
  Learns quickly when facing new problems; versatile learner; open to change; experiments to find solutions; enjoys unfamiliar tasks.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions – including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination – are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or e