Manager, Business Administration

Job Overview

The Manager, Business Administration leads the essential activities and colleagues that drive Stores' business processes, enabling Macy’s Stores to run successfully. The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently. Additionally, this position handles store operations and administrative functions, including budgets and cash office functions.

• Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment.
• Maintain profit through effective staffing, weekend compliance, and controllable expenses.
• Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring.
• Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
• Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
• Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation.
• Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates.
• Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training.
• Ensure high levels of adoption, track user experience needs, and align with the Central Team on regular updates to prioritize enhancements.
• Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory.
• Maximize sales and minimize expenses.
• Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance.
• Develop action plans to drive overall store profitability.
• Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand.
• Maintain and balance staffing to meet targets.
• Responsible for the overall store shopping environment and cleanliness, including monthly housekeeping audits.
• Resolve store environment issues and safety concerns in partnership with the Facilities team.
• Oversee select selling areas based on store operating needs.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

• Leadership and Management: Strong leadership skills to manage essential activities and colleagues, including hiring, training, and performance management.
• Operational Management: Proficiency in managing operational activities, P&L oversight, and developing action plans to drive profitability.
• Recruitment and Retention: Experience in leading the hiring process, onboarding, and retention strategies to reduce turnover and enhance engagement.
• Training and Development: Expertise in leading training initiatives, ensuring high adoption rates, and aligning with the Central Team on updates.
• Collaboration and Communication: Strong collaboration skills and excellent communication, writing, and presentation abilities.
• Customer and Team Focus: Energetic team member with strong customer service skills and the ability to maintain a clean and safe store environment.

• Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in a retail store required.
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Must lift at least 30 lbs, stoop, kneel, crouch, climb ladders, reach above eye level.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement