Representative , Inflight Administration

Job Description

Join the Inflight Administration team within the Customer Experience Division to oversee key administrative functions for flight attendants, focusing on leave administration. This role requires ownership, subject‑matter expertise, and the ability to lead through collaboration, accuracy, and efficiency in a contact center/operational environment.

• Handle phone inquiries and perform a wide variety of duties related to leave administration for flight attendants, using multiple leave administration systems.
• Understand and explain policies and procedures consistent with company leave policies and collective bargaining agreements (CBA).
• Handle contact‑center volume (phone calls and emails) and interact with various departments, including flight attendants, Sedgwick/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and leadership.
• Maintain detailed and accurate records of administrative actions and case management, meeting all documentation standards and audit requirements.
• Work flexibly to meet operational demands, including evenings, weekends, and holidays.

Minimum Qualifications (Education & Prior Job Experience)

• High school diploma or GED equivalency.
• Ability to work full‑time in‑office at the DFW Headquarters (SV08).
• Willingness to work a rotating schedule, including evenings, weekends, and holidays, as needed.

Preferred Qualifications (Education & Prior Job Experience)

• Experience working with a unionized/contract labor group.
• Previous experience in coordination, administration, or call/contact center operations.
• Familiarity with administrative processes supporting large, operational teams.

Skills, Licenses & Certifications

• Strong knowledge of Microsoft Office Suite (Word, Excel, Teams).
• Proficiency in SABRE, DECS, and RES preferred.
• Ability to make sound decisions independently while maintaining alignment with policy and CBA guidelines.
• Excellent organizational and time‑management skills, with a proven ability to handle multiple priorities.
• Strong verbal and written communication skills across all levels of the organization.
• Typing speed of 35–50 WPM with high accuracy standards.
• Demonstrated ability to handle confidential information with discretion.
• Ability to collaborate with the team and the leader/manager.

• Travel perks: access to 365 destinations on more than 6,800 daily flights across a global network.
• Health benefits:
  
  health, dental, prescription, vision, virtual doctor visits, flexible spending accounts, and more.
• Wellness programs that provide tools, resources, and support.
• 401(k) program with employer contributions available after one year.
• Additional benefits:
  Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business.

American Airlines, Inc. fully considers all qualified applicants including those with a criminal history.