Director of Retail – Golf & Racquet Sports Shops Ridglea Club

Reports To: Golf & Racquet?
Supervises: Merchandise Assistant
FLSA Status: Exempt

Ridglea Country Club is seeking a dynamic and strategic Director of Retail – Golf & Racquet Sports Shops to lead and oversee all retail operations across the Club’s three retail locations, including the North Golf Shop, South Golf Shop, and Racquet Sports Shop.

This leadership position is responsible for the overall retail vision, merchandising strategy, inventory management, retail programming, financial performance, and member shopping experience across all locations. The Director will develop and execute innovative retail initiatives that enhance member engagement, drive revenue growth, and position Ridglea’s retail operations as a premier club retail experience.

Working collaboratively with Golf, Racquet Sports, and Club leadership, the Director will ensure consistency in merchandising standards, inventory controls, service excellence, and brand presentation while creating unique retail experiences that exceed member expectations.

• Develop and execute an annual strategic retail plan for all three retail locations.
• Establish retail sales, profitability, inventory turnover, and growth objectives.
• Create and manage comprehensive retail programming, including seasonal merchandise launches, member shopping events, trunk shows, holiday promotions, major tournament merchandising, and special retail experiences.
• Identify emerging industry trends and implement innovative retail concepts that align with member interests and Club objectives.
• Collaborate with Golf Professionals, Racquet Professionals, and Club leadership to create integrated retail experiences that support Club events and programming.
• Evaluate member purchasing patterns and make recommendations that enhance product offerings and profitability.

• Direct all purchasing efforts for apparel, equipment, gifts, accessories, and specialty merchandise across the North Golf Shop, South Golf Shop, and Racquet Sports Shop.
• Develop merchandise assortments tailored to each facility’s membership demographic and activity participation.
• Establish seasonal buying plans and inventory forecasts.
• Negotiate pricing, terms, and partnerships with vendors to maximize profitability and product selection.
• Attend industry trade shows, buying markets, and vendor presentations to identify new merchandise opportunities.
• Maintain consistent visual merchandising standards across all retail locations.

• Oversee inventory management for all three shops and ensure accurate inventory levels are maintained.
• Develop and implement inventory control procedures and loss prevention measures.
• Monitor inventory turnover, aged inventory, and purchasing trends.
• Coordinate physical inventory counts and cycle count programs.
• Analyze inventory performance and develop action plans to improve profitability and reduce excess stock.
• Utilize retail technology and reporting tools to improve inventory accuracy and operational efficiency.

• Create an exceptional and consistent retail experience throughout all Club retail locations.
• Develop service standards focused on personalized member engagement and product expertise.
• Establish sales initiatives designed to increase participation, spending, and member satisfaction.
• Ensure merchandise displays, shop presentation, and product placement reflect a first-class private club environment.
• Gather member feedback and continuously improve retail offerings and service delivery.
• Promote a welcoming and consultative shopping experience that strengthens member relationships.

• Prepare and manage annual…