Suites & Loge Box Coordinator

Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state‑of‑the‑art arena hosts concerts, sporting events and family entertainment, and is the new home to the Fort Worth Stock Show rodeo performances.

The Suites & Loge Box Coordinator is responsible for partnering with each suite owner, host and/or representative as it pertains to suite orders, special requests and beverage restocks.

The Suites & Loge Box Coordinator will work closely with the entire premium team to ensure an optimal experience for suite & loge box owners, clients, guests, businesses and other organizations is always achieved. The Suites Coordinator is responsible for preparing all required departmental correspondence and documents in a timely manner as well as provide accurate and detailed reports to facilitate proper allocation of staffing, time and resources during all arena events, as well as, financial recaps and billing details post event.

They will establish the level of hospitality and strive to exceed our guest service standards. They are responsible to maintaining the suite order sheet/system for each event and customizing the set‑up accordingly. The coordinator will answer phones and emails: taking orders for upcoming events and attending to guest inquiries. The Suites Coordinator works closely with the Suites and Loge Box Management team to help provide insight into anticipated demand, as well as, specific guest details/needs for each event.

The use of multiple Microsoft Office programs is required to effectively and efficiently fulfil the Suites Coordinator position responsibilities. The Suites Coordinator is a full‑time position that reports to the Manager of Suites & Loge Boxes.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Develop and Maintain the on-line ordering system
• Program and update all computer software with the appropriate suite information, menu selections, item descriptions, event availability, and prices.
• Ensure quality hospitality and customer service through large volumes of phone calls and e‑mails regarding food and beverage inquiries.
• Direct any other inquiries (not regarding suites food and beverage) to the correct entity and/or personnel.
• Organize and maintain filing systems and calendars for all active, future and previous events.
• Create and update various F&B documents including, but not limited to: account forms, order forms, suite authorized users, specials blasts and reminder deadlines.
• Have complete knowledge of all menus, items, ingredients, and presentations.
• Coordinate the communication of food and beverage pre‑order deadlines, updated menus and/or updated documents including, but not limited to account forms, beverage restock forms, and order forms.
• Update and maintain suite account forms and suite preferences for suite management and event day leadership.
• Partner with Suites Management team to determine appropriate staffing levels and requirements for all events/functions.
• Form a professional relationship with all suite administrators, representatives, and owners.
• Form a professional relationship with all interdepartmental personnel within Dickies Arena & Trail Drive Management.
• Reach out to all rental contacts for food and beverage orders and special requests.
• Suggestively sell and up‑sell by utilizing the menu and personal recommendations while assisting with order placement.
• Record food and beverage orders received through the online ordering system, e‑mail, and/or phone and confirm.
• Expedite the communication of special food and beverage requests, late food and beverage orders, changes to any food and beverage orders, and guest‑related issues to the appropriate entities.
• For each event, prepare and distribute suite…