Account Services Representative-ecommerce

The Account Services Representative-eTail builds and maintains profitable relationships with ecommerce, brick-and-mortar, and distribution customers for the company. This role involves taking full personal responsibility for each customer interaction and ensuring all customer needs are fully met.

• Assists every customer in a timely manner
• Manages orders taken by phone, fax, email or EDI integration, ensuring accurate entry into the order management system
• Processes customer orders in a courteous, efficient and timely manner
• Organizes workflow to meet customer deadlines
• Presents and discusses the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs
• Manages inbound and outbound phone calls and emails professionally, efficiently and with good oral and written communication skills
• Understands and appropriately uses corporate pricing systems to create profitable sales
• Reviews quotes and orders for accuracy, and assists customers and works with warehouse group in cases of shipping damages or discrepancies.
• Assists the finance group with accounts receivables responsibilities and works with customer accounts payable contacts.

• Supports the company vision and mission and demonstrates the corporate core values in all professional activities.
• Follows all safety requirements, work rules, and regulations.
• All other duties as requested by management.
• This is an on-site position that requires a minimum of 5 days on-site per week. Hybrid options may be available upon successful completion of the probationary period.
• Up to 10% of domestic/international travel is required to attend mandatory company meetings.

• Associates degree in related field preferred.
• High school diploma required.

• Minimum of 1-3 years customer service experience is required.
• Minimum 2 years' experience managing ecommerce and brick-and-mortar retailer accounts.
• Experience in a call center environment is highly preferable
• Knowledge of the animal health pharmaceutical industry for bovine, equine and companion animals is highly preferable
• Computer skills and experience in utilizing order management programs is required, including, but not limited to Microsoft 365 Applications, EDI/integration Order processing, and accounts receivable management
• Experience using JD Edwards is highly preferred

• Exceptional written, verbal and interpersonal communication skills
• Ability to work under pressure and with shifting priorities
• Desire to serve

Vetoquinol USA is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind and that promotes diversity, inclusion, and fairness. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Join us and be a part of a great place to work!