Inside Sales Specialist

Job Description – Inside Sales Specialist, Commercial Operations

Inside Sales Specialist (ISS) will be responsible for managing customer-facing commercial and sales activities.

• Manage all incoming sales inquiries by phone, email and CRM system to provide technical and sales assistance to new and existing customers and distributors.
• Create, update, and maintain Leads and Opportunities in CRM, ensuring data accuracy.
• Prepare, issue, and communicate quotations and manage quotation-related correspondence.
• Facilitate all bid-related activities including document review, pricing activities, internal coordination, and submissions.
• Process all customer request forms such as vendor applications, NDA, etc.
• Conduct follow‑up calls on existing quotations / opportunities to drive closure and address customer questions.
• Perform Terms & Conditions review prior to order processing including Credit Applications.
• Initiate system-based tasks to Back Office for order and service processing.
• Build and maintain relationships with customers, sales team, channel partners, Megger manufacturing facilities, and other stakeholders.
• Produce regular reports relating to sales, revenues, customers, etc.

• Degree / certificate in a technical field (electrical/electronic preferred) or 4+ years of industry experience in customer service or technical sales role.
• Strong customer service and sales focus with the ability to take care of both external and internal customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Critical thinking and strong problem‑solving skills.
• Solid computer skills and experience working with CRM, quotation, and ERP systems preferably.
• Detail oriented and well organized with strong communication skills – written and oral.