Brokerage Account Manager

Our client is a Veteran-owned 3PL business located in Texas. They provide direct logistics solutions & asset-based transportation to all 48 Continental U.S. States & Canada. Their industry experience & dedication to a perfect customer experience makes them the ideal logistics company.

Job Type: Full-time;
On-site

• Negotiate and secure carriers to move freight in a timely and cost-effective manner.
• Ensure that freight is picked up, transported and delivered on time to meet and/or exceed client’s expectations.
• Professionally manage existing accounts.
• Participate in a rotating on-call schedule.
• Accountable for overall customer satisfaction.
• Develop and maintain relationships throughout the customer organization.
• Maintain business by constant contact and follow-up.
• Enter customer orders into the system.
• Communicate customer orders to vendors, carriers and partners.
• Track orders and communicate any issues to customers or final consignees.
• Build loads and schedule appointments.
• Maintain and update accurate information in the company’s operating system.

• At least 2-3+ years of prior experience working within a 3PL Brokerage environment specifically overseeing customer accounts, handling pricing/quoting, bookings and tracking/tracing functions.
• Prior Flatbed / Over-Dimensional freight experience is a plus.
• Prior experience working in a spot market environment.
• Strong communication & customer services skills.
• Considered an outgoing, friendly and fun high achiever with the ability to maintain positive and productive relationships with customers.
• Bilingual is a plus.

This position offers a competitive base salary + quarterly commission potential.