CRM Training & Adoption Leader; Salesforce

Drive Salesforce Adoption & Enablement

• Serve as the subject matter expert for Salesforce training and user enablement
  , ensuring the platform is leveraged as a strategic growth driver.
• Lead enterprise‑wide CRM training initiatives
  , supporting new hires through executive leadership with scalable and engaging solutions.
• Champion user engagement by promoting feature discovery, onboarding excellence, and sustained adoption.

• Design and execute large‑scale CRM deployment training programs
  , ensuring smooth adoption during system and process changes.
• Partner cross‑functionally with Sales, Finance, IT, Operations, and Marketing to align CRM capabilities with business goals.
• Translate business requirements into actionable CRM solutions that enhance efficiency and effectiveness.

• Enable sales process mapping and optimization
  , ensuring CRM workflows reflect real-world selling motions.
• Support sales pipeline visibility and forecasting accuracy through effective CRM utilization.
• Drive accountability by partnering with leadership to monitor and enforce CRM usage and adoption metrics .

• Develop and deliver executive‑level reporting and insights that highlight training effectiveness and adoption trends.
• Identify opportunities to innovate and streamline processes
  , enhancing productivity and customer experience.
• Ensure compliance with Sarbanes‑Oxley (SOX) requirements and maintain the highest standards of data integrity.

• Collaborate – Build strong cross‑functional partnerships to align CRM strategy with business needs and drive shared success.
• Inspire – Influence teams at all levels to embrace Salesforce as a critical enabler of growth and performance.
• Develop – Foster a learning culture by creating impactful training experiences that empower users and promote continuous improvement.
• Execute – Take ownership of CRM adoption initiatives, delivering measurable results with precision and accountability.
• Impact – Drive innovation in training and adoption strategies, transforming how teams work and deliver value to customers.

• Training & Adoption Leadership – 50%
• Salesforce CRM Administration – 30%
• Projects & Strategic Initiatives – 10%
• Administrative & Operational Support – 10%

Approximately twice per business quarter

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in system administration, CRM enablement, or digital adoption platforms
  .
• 5+ years of hands‑on experience with .
• Demonstrated ability to manage cross‑functional initiatives, influence stakeholders, and deliver results independently
  .
• Strong understanding of business applications, data systems, and CRM‑driven processes
  .

• Salesforce Certified Administrator (ADM-201, ADM-211) or equivalent certification.
• Experience with in the healthcare or healthcare technology industry
  .
• Familiarity with digital adoption tools such as Walk Me, Whatfix, or similar platforms.

• Exceptional communication skills with the ability to translate technical concepts into actionable insights
  .
• Strong business acumen with a strategic mindset for leveraging technology to drive business outcomes
  .
• Proven ability to thrive in ambiguity
  , proactively identify opportunities, and lead continuous improvement.
• Analytical thinker with experience in adoption metrics, reporting, and performance tracking
  .

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.