Director of Solutions Engineering

Job Description

As Director of Solutions Engineering, you will lead and scale our team of Solutions Engineers who support INNERGY’s Microvellum, DESIGN, and ERP products across the customer manufacturing industry. Reporting to the Chief Sales Officer, you’ll help shape how we partner with Sales, Product, and Customer Experience to deliver technically sound, compelling solutions that drive revenue, accelerate win rates, and create Raving Fans.

This is a player-coach role. You’ll build the playbook, set the standard, and get in the trenches on strategic deals, all while developing the team, the processes, and the infrastructure that will allow INNERGY’s solutions engineering function to scale as the company grows.

• Lead, coach, and develop a team of Solutions Engineers across the Microvellum and INNERGY product lines, setting clear expectations, running regular 1:1s, and creating a culture of accountability and continuous improvement
• Partner closely with Sales leadership to improve win rates, deal strategy, and SE-to-Sales alignment across the full revenue cycle
• Establish and reinforce best practices across discovery, demos, and technical validation
• Own the demo environment strategy, scaling and standardizing libraries, use cases, and proof-of-concept frameworks that showcase real manufacturing workflows
• Stay hands‑on with strategic and high‑value deals, personally supporting complex opportunities alongside your team
• Collaborate with Product and Engineering to ensure customer feedback is reflected in product direction
• Build the SE function’s operational infrastructure, including processes, enablement materials, KPIs, and reporting that give leadership visibility into SE performance and impact
• Own hiring, onboarding, and professional development for current and future Solutions Engineers, building a team that reflects INNERGY’s CREED
• Represent the SE function in leadership meetings, QBRs, and cross‑functional planning sessions with Sales, Product, and Customer Experience
• Champion INNERGY’s focus on education by ensuring the SE team contributes to customer events, webinars, Lunch & Learns, and industry trade shows

• Your team is performing at a high level. Every SE has clear goals, a development plan, and the tools and coaching to deliver world‑class demos and technical support
• Improved consistency and quality across demos, discovery, and technical validation
• Sales reps actively want SEs on their deals because the partnership is making them more effective and helping close more business
• The SE function is recognized across INNERGY as a strategic differentiator, not just a demo team, but a revenue‑driving, customer‑obsessed technical sales organization
• Measurable impact on win rates, deal velocity, and customer outcomes, backed by data you’re tracking and reporting on

• 5+ years in Solutions Engineering, Sales Engineering, or technical consulting, with demonstrated success in customer‑facing pre‑sales roles
• Experience leading, mentoring, or formally managing a technical team — or a strong track record of informal leadership and cross‑functional influence
• Interest in mentoring and developing others
• Strong communication and presentation skills with the ability to connect technical solutions to business outcomes for audiences ranging from shop floor operators to C‑suite executives
• Curiosity and willingness to step into a broader leadership scope
• Willingness to travel up to 25% for trade shows, customer visits, and team events

• Opportunity to grow into leadership while staying close to the work
• Shape the future of the Solutions Engineering team
• Expand your impact beyond individual deals to team and organizational success
• Partner closely with leadership across Sales, Product, and Customer Experience

INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.

This role is primarily…