Sales Manager, AA Vacations

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This job is part of the AA Vacations Team within the Commercial Division.
• AA Vacations owns American’s packaged products, analysis, strategy, and execution that drive value for customers seeking travel experiences beyond air-only. Our products and monetization efforts drive profitability for American and create seamless experiences across the entire customer travel journey – from ground to air to hotel and more.
• As a Sales Manager you will be a part of the sales team that owns strategy and manages a portfolio of accounts to drive incremental revenue, maximize value and innovate the AA Vacations customer experience across our direct advisor relationships.

• Influences AA Vacations sales strategy & execution
• Fosters a customer‑centric culture of learning, experimentation, and data‑led decisions to advance AA Vacations sales strategies and understand predictors of advisor/agency behaviors that drive performance across
• Inspires and builds strategic plans for top advisor/agency accounts to drive accountable execution and achieve incremental profitability & revenue outcomes
• Implements account management best practices, communications and account support process improvement, including: quarterly business reviews, customer resolution/escalation and account coverage & commission/marketing fund optimization
• Develops industry relationships to deeply understand travel advisor and agency motives among individual advisors and senior agency leadership – represents the voice of the customer by collecting market feedback, competitive intelligence, and industry best practices to influence decisions
• Collaborates with Global Sales, Marketing, Reservations, Customer Relations, and IT to identify new business opportunities, build consensus and incorporate enterprise‑level assets and objectives into AA Vacations’ DNA, including upsell/cross sell, premium, cobrand and loyalty
• Represents AA Vacations at industry events, including various speaking and panel engagements
• Must be willing to travel when needed for business (50%+)

• Bachelor’s degree in relevant field or equivalent experience/training
• 2 years of related experience in travel industry, including sales, customer‑facing or external customer/vendor relationship management responsibilities

• Prior experience in Sales, Marketing, Distribution, Revenue Management or travel company experience

• Demonstrates the highest standards of personal ethics and integrity
• Strong problem solving, negotiation, and critical thinking ability with entrepreneurial mindset
• Strong experience in internal & external collaboration
• Proficient presenter of both written and verbal communication in small group and large audience settings
• Action‑oriented, data & results‑driven, customer‑focused sales manager with a natural aptitude for seeking opportunities that transform existing business models
• Ability to be flexible in rapidly changing conditions and priorities
• Ability to identify creative and innovative solutions to complex problems
• Proven ability to collaborate and develop strong, productive relationships at all levels, both internally and externally
• Understands, and is motivated by, what is involved to change the status quo and the art and science of negotiating, internally and externally, to achieve desired outcomes

• Travel Perks:
  You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision…