Order Management Specialist

Job Description

We are seeking a detail-oriented Order Management Specialist to support the manufacturing order desk and serve as a key link between customers, sales, production, and planning. This role is responsible for managing customer quotation support, sales order entry, order status updates, and cross-functional coordination to help ensure accurate order processing and reliable customer deliveries. The ideal candidate will be highly organized, customer-focused, and comfortable working in a fast-paced manufacturing environment.

This position requires strong communication skills, attention to detail, and the ability to coordinate effectively with internal teams to support customer commitments. The primary ERP system used in this role will be SAP.

• Manage the manufacturing order desk and serve as a primary point of contact for customer order-related inquiries
• Prepare, process, and support customer quotations in coordination with sales, engineering, production, and planning teams
• Enter, review, and maintain sales orders in SAP, ensuring accuracy of customer information, pricing, part numbers, quantities, delivery dates, and order requirements
• Provide timely order status updates to customers, sales, and internal stakeholders
• Coordinate with production and planning to support customer delivery requirements and resolve schedule or order-related issues
• Monitor open orders and proactively communicate risks related to material availability, production timing, capacity, or delivery commitments
• Maintain accurate records of quotations, sales orders, customer communications, and order changes
• Support alignment between customer requirements and internal manufacturing capabilities
• Assist in identifying and implementing process improvements to improve order accuracy, response time, and customer satisfaction
• Escalate order issues as needed and help drive timely resolution with the appropriate internal teams
• Maintain compliance with company policies, quality requirements, safety expectations, and ERP data integrity standards

• Bachelor’s degree, diploma, or equivalent relevant experience preferred
• Previous experience in order management, customer service, inside sales support, production coordination, or manufacturing administration preferred
• Experience working in a manufacturing environment strongly preferred
• Working knowledge of SAP or similar ERP system required
• Strong attention to detail and ability to maintain accurate order and customer records
• Excellent verbal and written communication skills
• Ability to coordinate effectively across sales, production, planning, and customer-facing teams
• Strong organizational and follow‑up skills with the ability to manage multiple priorities
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment
• Customer-focused mindset with a commitment to timely communication and reliable execution.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.