Bilingual Intake Specialist

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Small Hands Big Hearts, a Merakey Company
, we strive to help every angel reach therapeutic success.

We are seeking an Intake Specialist to join our team at our program in Fort Worth, TX.

Earn $18.06 per hour plus full benefits

• Match therapists to clients coordinating area and need.
• Contact health plans or payers to gather policy benefits/limitations and complete eligibility and benefits verification to ensure services provided will be covered by the insurance.
• Confirm and ensure the accuracy of data and documents and all communication in the computer database.
• Respond in a timely manner to all referrals and enter them into the software database.
• Alert appropriate team members regarding late or missing documents required.
• Establish and maintain positive working relationships with patients/clients, and all colleagues and therapists.
• Work with team, therapists, and patients to identify potential solutions as problems are identified with payer sources.
• Maintain the confidentiality of patient/client and agency information at all times.
• Gain knowledge of applicable payer guidelines and provide documentation of eligibility, benefits, and authorizations.
• Conduct all business activities in a professional and ethical manner.

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan – both pre‑tax and Roth (after‑tax) options available for employee contributions.
• Daily Pay – access your pay when you need it.
• On the Goga well‑being platform, featuring self‑care tools and resources.
• Access  for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Merakey is a non‑profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Merakey strictly follows a zero‑tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.

Merakey welcomes all Veterans to apply!

• Minimum high school diploma or GED.
• Bilingual in English and Spanish.
• Valid driver's license and reliable transportation.