Director of Sales Ops

As the Sales Operations Director, you will play a pivotal role in optimizing and streamlining our sales processes, ensuring our sales team has the tools and resources they need to succeed. You will act as a bridge between various departments, providing critical insights and fostering a collaborative environment to drive sales performance.

• Support the sales team with the necessary information related to ongoing operational efforts.
• Act as a champion for best practices in requests to Product and Engineering.
• Manage the communication or project statuses across all departments within the organization.
• Regularly update monthly sales goals and reports for sharing with other departments.

• Collaborate with Sales leadership to define and maintain a shared set of operations reports, including sales performance, conversion rates, and revenue.
• Maintain and enhance collaboration between the sales team and other departments.
• Advocate for best practices in documenting information.
• Proactively seek out documentation to share across the sales team.

• Maintain Sales pipelines in CRM tools.
• Build and maintain efficient processes to allow the sales team to perform at their best.
• Create accountability across the sales team and ensure adherence to expectations.
• Support the VP of Sales in all reporting, data gathering, and process implementation.

• FM is growing, and one or more of the job duties and/or responsibilities in this job description may change, as well as the job title.
• The physical demands may include sitting, walking, bending, twisting, and lifting up to 25 pounds as needed to fulfill job duties and requirements.

• 3-5 years of experience in a sales operations role.
• A customer service mindset and a proven track record of constantly looking for ways to make processes more efficient.
• Proficiency in Hub Spot required.
• Proficiency in Google Suite, Slack, Excel, and other standard business software.

• Demonstrated creative and critical thinking skills
• Strong verbal and written communication skills
• Strong work ethic, with the ability to deliver solid work on tight schedules
• Ease in giving and receiving feedback
• Desire to work in a team-centered, collaborative environment
• High professional standards - strong motivation for individual and organizational success
• Passion to be results-oriented and process-driven