Account Director

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Are you looking to sink your teeth into a pivotal role within a growing Sales team? Are you excited by the tech space and want to join an innovative, market‑leading organization? Do you want to work for a fast‑paced global company? If the answer to these questions is yes, then we want to hear from you!

Smart Communications changes the way companies engage with their customers, empowering business users to drive personalized communications to an organization’s customers.

Our innovative SaaS offering, Smart Communications, delivers new levels of personalization, context and compliance with the lowest cost of ownership in the CCM industry. The Smart Communications cloud platform leverages the latest and most contemporary technological approaches.

Smart Communications is looking for an experienced Sales Executive who will be responsible for selling into our Core Industries in North America (Financial Services, Insurance, Healthcare Payers, State and Local). Quota attainment will be realized by creating a strong pipeline of direct business opportunities as well as identifying and cultivating business partners to drive revenue.

Candidates should be comfortable with complex SaaS sales and 6‑9‑month sales cycles. Working with senior business contacts as well as IT contacts within customers, prospects and partners is required.

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital‑first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast‑track digital transformation that fuels business growth and elevates the customer experience.

With more than 30 pre‑built connectors, Smart Communications’ cloud‑native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, One Span, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value.

• Delivering revenue, and developing and managing territory to exceed quota in annual SaaS targets, producing consistent quarter‑by‑quarter revenue through new business opportunities.
• Build an understanding and knowledge of Smart Communications’ competitive advantage within the sector and be fully confident presenting and demonstrating this to prospects and partners.
• Work with internal teams to develop new business opportunities through specific marketing activities including conferences, campaigns and seminars using extensive market knowledge and leveraging our partner network.

Demonstrating strong communication and collaborative working skills by being able to:

• Map and build senior level relationships across the sector and partner organizations.
• Partner effectively with internal teams, including pre‑sales, professional services, alliances, and support to ensure that prospects’ and customers’ needs are met.
• Ensuring Smart Communications remains ahead of the competition by sharing competitive knowledge acquired.

Effectively managing the sales processes to drive maximum revenue, including:

• Manage the commercial & legal negotiation process in partnership with Smart Communications’ legal representatives.
• Manage all stages of the sales process to utilize Smart Communications’ resources in the most effective way.
• Maintain accurate account, contact and opportunity records in  on a weekly basis.

Be an active team member of the global Smart Communications team by:

• Participating in Smart Communications company initiatives.
• Familiarizing self and complying with company procedures.
• Always being an advocate for Smart Communications.

• 5‑7 years’…