Inbound Sales & Customer Engagement Specialist

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Inbound Sales & Customer Engagement Specialist

BH Job
-4559-3

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Inbound Sales & Customer Engagement Specialist
Location: Remote (USA Based) - Eastern Time Zone

About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

Job Overview
:
The Inbound Sales & Customer Engagement Specialist is a customer‑facing professional who serves as the first human connection a potential customer has with our company after raising their hand through a digital inquiry, web form, web chat, or phone call. This role sits at the intersection of marketing‑generated demand and the sales/customer support organization, turning inbound interest into a positive customer experience and well‑qualified, sales‑ready opportunities.

With a focus on speed, professionalism, curiosity, and qualification accuracy, this individual responds quickly — primarily by phone — to understand the customer’s needs, determine whether the inquiry aligns with our products and solutions, and connects the customer with the right internal resource.

The Inbound Sales & Customer Engagement Specialist is not simply routing leads; they are owning the customer experience for the life of the inquiry, ensuring each customer feels heard, supported, and guided through the next step. This position partners closely with Application Engineering, Inside Sales, Outside Sales, Customer Service, Marketing, and other cross‑functional teams to ensure high‑quality lead handling, service‑level responsiveness, and a best‑in‑class customer experience.

The role requires the ability to “hand off without letting go” while staying engaged after the initial handoff to confirm the customer is being supported and that the opportunity continues to move forward. As a foundational commercial role, this position is designed for someone with strong customer orientation, sales energy, and a desire to grow. It provides hands‑on exposure to customer engagement, lead conversion, CRM discipline, internal collaboration, and opportunity development, serving as an entry point into broader career paths in sales, marketing, customer experience, or commercial excellence.

• Inbound Lead Response & Qualification
  • Respond to all inbound inquiries within established SLAs
  • Conduct structured discovery using approved qualification frameworks
  • Capture complete and accurate customer information and qualification notes in CRM
  • Convert qualified leads into Opportunities, assign correct owners, and ensure clear documentation
  • Execute structured nurture of inbound leads, including quote reminders and clarifications
  • Provide budgetary quotes within approved templates and scope
• CRM Excellence & Funnel Management
  • Maintain high data‑quality standards in CRM across leads, opportunities, and activities, incl., quote logs, customer responses and next‑step documentation to support Sales
  • Update dispositions accurately (Won, Lost) in…