Manager, Pro Sales

Ready to be a Titan? Service Titan's Pro Sales Manager is an integral, highly‑visible role to ensure the success of the Service Titan's Adoption team. S/he will help our existing customers adopt new features such as Payments, Financing, etc. Service Titan's Customer Adoption Manager is an individual contributor role focused on building, maintaining, and leveraging customer relationships through a strong blend of Service Titan's product knowledge, business consultation and sales skills.

Majority of the time will be spent after a customer signs up for the features, and responsibilities are not limited to: training the customer on integrations, enabling integrations, following up and ensuring adoption, etc. Additionally, s/he is an effective partner to our customers and works in strong collaboration with our Customer Success team.

• Foster and build overall relationship with customers, including increasing adoption, ensuring retention, and long‑term customer success.
• Be the go‑to lead on new features adoption in an advocate/consultative approach.
• Demonstrate a strong appreciation of new features and business needs in a customer's organization.
• Use technical and business acumen to align business drivers to Service Titan solutions.
• Proactively work with customers to establish critical goals or KPIs and help them achieve those goals.
• Work cross‑functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership to develop a coordinated view and consistent measurement of adoption of Service Titan.
• Build a brand to become the expert on adoption and sophistication at Service Titan.
• Track and measure business impact and report to cross‑functional stakeholders.

• Minimum of a Bachelor's degree.
• At least 5 years of experience in a SaaS environment/company.
• Experience in sales, service, or customer‑success related role preferred, including account planning, prospecting, running demos, and negotiating.
• Ability to build relationships with customers and articulate the value of Service Titan offerings.
• Strong analytical skills and proficiency in MS Office and Salesforce.
• Creativity and ability to run with minimal direction in an ambiguous environment.
• Demonstrated excellence in cross‑functional communication, simplifying complex problems for stakeholders at all levels.
• Excellent communication skills.

Being human isn't about checking every box on a list. It's about the experiences we have, the people we meet, and the perspectives we share. If you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems we’re solving.

We're in this together. Come be human with us.

We use technology, including automated and AI‑assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

• Flextime and flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program, leadership training, and other initiatives.
• Bonusly, peer‑nominated awards, and other rewards.
• Company‑paid medical, dental, and vision (100% employer paid options and 90% coverage for dependents), FSA and HSA, 401(k) match, telehealth, and memberships to One Medical.
• Parental leave and support, up to $20k in fertility services, surrogacy and adoption reimbursement, on‑demand maternity support, free breast milk shipping, pet insurance, legal advisory services, financial planning tools, and more.
• Celebration of individuality and inclusion of all walks of life; we strongly encourage people from underrepresented groups to apply.

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local ...