Legal Intake & Sales Specialists

Legal Intake & Sales Specialist – Criminal Defense

Location:

Fort Worth, Texas

Schedule:

Full-time, in office Monday through Friday:8:30 a.m. to 5:00 p.m. Must also be willing to respond to prospective-client calls after hours when needed. Salary: $60,000 plus performance-based commission

About the Opportunity A growing boutique criminal defense firm in Fort Worth is seeking a driven, phone-first sales professional to convert prospective-client inquiries into signed cases. This is not a traditional administrative intake position. You will speak with warm leads who have already contacted the firm for help with a criminal matter. Your job is to evaluate their needs, determine whether the matter is a potential fit, communicate the value of the firm’s services, overcome objections, and guide qualified prospects toward retaining the firm.

The ideal candidate approaches the position like an Account Executive: competitive, numbers-driven, persistent, and motivated by the opportunity to increase earnings through individual performance. Criminal defense experience is helpful, but natural sales ability, coachability, and a proven ability to close are most important.

• Handle inbound calls and inquiries from prospective criminal defense clients
• Build trust quickly with individuals who may be experiencing stressful or urgent circumstances
• Ask thoughtful questions to understand each prospective client’s situation and needs
• Evaluate and qualify leads based on the firm’s case criteria
• Clearly explain the firm’s services, value, and next steps
• Address questions and objections confidently and professionally
• Convert qualified prospective clients into signed clients
• Consistently follow up with leads who do not retain the firm during the initial conversation
• Manage prospects through the entire sales pipeline, from first contact through signed agreement
• Maintain detailed and accurate lead, follow-up, and conversion information in the CRM
• Track individual activity, conversion rates, signed cases, and other performance metrics
• Collaborate with attorneys and legal staff to ensure a smooth handoff after a client retains the firm
• Identify opportunities to improve scripts, follow-up strategies, workflows, and conversion results
• Remain available to respond to occasional prospective-client calls outside regular business hours

• At least one year of consultative or phone-based sales experience
• Proven history of meeting or exceeding sales goals or quotas
• Strong closing, objection-handling, and follow-up skills
• Comfortable spending a substantial portion of the workday speaking with prospective clients by phone
• Competitive, goal-oriented, and motivated by performance-based earnings
• High emotional intelligence and the ability to balance empathy with a direct, results-focused approach
• Able to establish credibility and trust quickly
• Persistent without being overly aggressive
• Coachable, adaptable, and willing to refine your sales approach
• Organized and able to manage multiple leads and follow-up deadlines
• Comfortable being measured against conversion and revenue goals
• Able to maintain confidentiality and exercise sound professional judgment
• Comfortable regularly hearing sensitive, graphic, or potentially upsetting details related to criminal matters
• Willing to respond to prospective-client calls outside regular business hours when needed
• Able to commute to the Fort Worth office five days per week

• Background Criminal defense intake or sales
• Plaintiff personal injury intake
• Law-firm intake involving lead conversion and client retention
• Insurance, healthcare, financial services, staffing, SaaS, or another professional-services sales environment
• CRM or legal intake software
• Business development or marketing

What Success Looks Like Success in this position means more than answering calls and collecting information. The right person will take ownership of each lead, follow up consistently, understand what motivates prospective clients, and confidently guide qualified individuals toward a decision. This opportunity is best suited for someone who is:
Energized by phone conversations Hungry, coachable, and competitive Motivated by numbers and measurable results Persistent with follow-up Comfortable working with urgency Excited by uncapped commission potential Interested in meaningful sales work that directly helps people obtain legal representation

• $60,000 base salary performance-based commission tied to successfully signed cases
• 401(k) matching
• Health insurance
• Paid sick time
• Paid time off

This is a full-time, in-office position in Fort Worth. Regular office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Because prospective clients may need immediate assistance, occasional responsiveness outside standard business hours is expected.