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Sales Support Specialist
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-08-12
Listing for:
IDR, Inc.
Full Time
position Listed on 2026-08-12
Job specializations:
-
Sales
CRM Systems & Management, Sales Administrator
Job Description & How to Apply Below
IDR is seeking a Sales Support Specialist to join one of our top clients for an opportunity in Fort Worth, Boston, or Miami. This role supports a highly regulated sample distribution program within a leading organization in the healthcare/life sciences space. You will serve as the day-to-day operations point of contact for field sales teams, ensuring timely issue resolution, accurate tracking, and compliance across multiple systems and stakeholders.
Position Overview for the Sales Support Specialist:- Manage and monitor a shared inbox to research, resolve, and escal sample program inquiries from a large field sales organization
- Ensure sample distribution activities align with external regulations and internal compliance/SOP requirements
- Partner cross-functionally with teams such as Legal, IT, Compliance, Supply Chain, Sales, and Marketing to support accurate reporting and program execution
- Enter, track, and report activity across multiple sample-fulfillment and sales support systems to maintain data integrity and accountability
- Maintain and update rep rosters by tracking onboarding, territory changes, and terminations to support internal and external reporting needs
- 3+ years of recent experience in a Sales Support or Customer Service role with strong problem-solving skills (not a call center environment)
- Strong Microsoft Office skills, including Outlook, Teams, Excel, and Word
- High-volume email support experience with comfort working primarily through written communication
- Experience with data entry and navigating multiple systems to investigate issues and drive resolution
- Experience in a regulated industry such as Finance, Banking, or Pharma (strong plus)
- Competitive compensation package
- Full Benefits;
Medical, Vision, Dental, and more! - Opportunity to get in with an industry leading organization.
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- Clear Rated's Best of Staffing Client and Talent Award winner 12 years in a row
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