Bilingual Business Development Associate - French

Our Company:

ISN was established in 2001 and is a global leader in contractor and supplier management.

We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

At ISN, your language skills can open the door to a long-term career in business development and account management.

We’re looking for motivated, bilingual professionals who enjoy helping people, communicating with confidence, and solving problems in a fast-paced client environment. This role starts within our Customer Service team, where you’ll build foundational client communication and relationship-management skills that prepare you for future growth into B2B sales opportunities at ISN.

If you’re customer-oriented, driven to grow professionally, and interested in developing a career in business development or sales, we’d love to meet you.

As a Business Development Associate, you’ll work directly with clients in a high-volume, customer service environment supporting ISN’s global contractor and supplier platform.

Your responsibilities will include:

• Assisting English- and French-speaking customers via phone, chat and email
• Handling inbound client inquiries and providing proactive customer support
• Troubleshooting platform, account, and compliance-related issues
• Building trust and strong working relationships with clients
• Learning how businesses use ISN to manage contractors and suppliers
• Collaborating with internal teams on customer retention and engagement efforts
• Supporting sales and marketing initiatives as you develop within the role

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Advanced fluency in English AND French (written and verbal) required
• Desire to work in customer service and move into B2B sales within 12-24 months
• Required to work in office at least 3 days a week
• Authorized to work in the U.S. and will not require visa sponsorship now or in the future

You are the ideal candidate if you have:

• Customer-focused and comfortable in a high-call-volume environment
• Confident communicating with clients by phone and email
• A career aspiration to start in Customer Service and progress into B2B sales
• Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
• A diligence for in-depth learning of software programs and new concepts
• Strong retention skills and patience for difficult troubleshooting scenarios

At ISN, we believe in investing in your success. That’s why we offer an 8-week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day.

Base pay $37.50 per hour, with opportunity to earn up to $11,000 annual target incentives. Total annual potential compensation up to $89,000.

Employees consistently using their bilingual language skills as an essential part of their normal job duties will be eligible for a Multilingual Bonus up to 10% of their annual salary.

This position is designed as an entry point into long-term career opportunities within ISN.You will start in Customer Service with the goal of transitioning into a Client Development role focused on B2B sales and account management within 12-24 months based on performance and business needs.

• 100% company-paid monthly insurance premiums for employees and dependents

  • Medical, Dental, Vision, and Life Insurance

• Employee assistance program

• 4% retirement matching

• Long-Term & Short-Term Disability Coverage

• Paid time off

  • 0-1 year – 15 day (pro-rated first year)
  • 1-5 years – 20 days
  • 5-10 years – 25 days
  • 10+ years – 30 days

• Holidays – 13 paid holidays

• Monthly cell…