Account Support Representative - Fort Worth, TX

Account Support Representative

Iron Oak Energy, a leading provider of proppant to the oil and gas industry with a differentiated footprint of low-cost, logistically advantaged mining and terminal assets serving all major U.S. shale basins. Iron Oak Energy Solutions, formed from the strategic combination of Covia Energy and Black Mountain Sand to create a premier frac sand mining company, delivering superior products and solutions to diversified oil and natural gas markets across North America.

The combination positions Iron Oak Energy with unmatched scale, reliability, and deliverability to customers in all major oil and gas shale plays.

Position Summary

Exceptional customer service is key to our success at Iron Oak Energy. As the Account Support Representative you will be the first impression our customers receive and the lifeline to our business cadence. You will collaborate with the operations team to fulfill customer needs, provide spot purchase solutions and maintain inventory control of our sand products. This position will require you to think quickly on your feet and be strategic with your decisions.

The Account Support Representative will also support the Business Development team with special ad hoc projects and reports regarding supply forecasts, customer-driven data and market analytics, in effort to identify commercial sales opportunities.

Essential Functions

• Receive incoming requests for spot purchases from strategic and transactional customers and establish rapport while providing customer service solutions
• Maintain daily sales report and utilize customer demand forecasts to populate monthly customer requirements
• Communicate with Operations team to help forecast supply, remedy customer issues, and spot purchase orders
• Support Business Development team with preparation of marketing and customer analytics for internal review
• Assist Business Development team with comparing supply and demand forecasts to identify sales opportunities
• Monitor market data to assist the Company in data-driven decisions
• Other special projects as needed to assist in developing the Company marketing strategy to target existing and new customers

Required Qualifications, Knowledge, Skills and Abilities

• Completed Bachelor's degree and 1-2 years of experience preferred, working in a sales, operations, customer service, or marketing role
• Proficient in the use of Microsoft Office Products (Word, Excel, Power Point, etc.)
• Exceptional communication, both written and oral, and interpersonal abilities
• Must hold extreme regard for being responsive and flexible to customer requirements and requests
• Highly motivated problem solver and critical thinker
• Strong desire to be a part of a start-up/high growth company with an entrepreneurial spirit and a fast-paced, result-oriented culture
• Must be available for rotating on-call after-hours shifts

Job Benefits

Iron Oak Energy offers a comprehensive and competitive compensation package for candidates when they join our team. Benefits enjoyed by members of our team include:

• Competitive wage
• Health, dental, vision and long-term disability insurance
• 401(K) retirement savings plan
• Paid holidays and time off

Disclaimers

The above statements are intended to describe the general nature and level of work being performed by candidates applying for the role of Account Support Representative. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of candidates hired for Account Support Representative.

Iron Oak Energy is an EEO Employer and E-Verify participating employer and we do not discriminate on the basis of race, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, marital status or veteran status.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.